Customer Care Specialist - eCommerce (Seattle Based)

Madrona Venture Labs; Seattle (WA); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Benefits & PTO

Growing company

Collaborative team

Impact on food

Job summary

Crowd Cow is seeking a Full-Time Customer Care Specialist based in Seattle, WA to provide concierge-level support via email, chat, and phone. This role offers a hybrid schedule: 3 days in-office, 2 remote, with standard business hours Monday-Friday.

You’ll be the first point of contact, resolving issues quickly while delivering warmth and personal attention to every interaction. Prior experience in high-volume customer support is required.

Qualifications

• 3+ years of experience in high-volume, customer-facing support.
• Live phone support experience is a plus.
• Tech-savvy and able to navigate CRM systems.

Responsibilities

• Provide live phone support for approximately 50% of your time, plus email and chat.
• Deliver concierge-level, high-touch service to create a personal customer experience.
• Identify patterns in inquiries and suggest process improvements.
• Coordinate with team to flag and resolve issues quickly and efficiently.
• Convey Crowd Cow's mission of convenience, quality, and friendliness in every interaction.

Skills

Customer support

Phone support

Tools

Zendesk

Job description

Customer Care Specialist (Customer Service / eCommerce)

Seattle, WA Full-Time In-Office/Hybrid (3 office/2 remote)

Schedule: Standard business hours, Monday-Friday

About Crowd Cow

As the massive $200 billion categories of meat and seafood move online, Crowd Cow is building the world’s premier discovery platform for luxury meat and seafood - a foodie’s dream. We’re a profitable Series B company with thousands of happy subscribers nationwide, but our growth mindset is pure startup: high-energy, bold experiments, and big bets.

We partner with ethical farms and fisheries around the world to source high-quality, more sustainable food, and share the stories behind every product and producer we carry. We’re on a mission to triple the company in three years - join us in building a transformative, enduring company that makes a real, positive impact on the food system.

About the Role

Crowd Cow is looking for a Full-Time Customer Care Specialist based in Seattle, WA to deliver exceptional, concierge-level customer support across email, chat, and phone You’ll be a first point of contact for our customers, bringing warmth and personal attention to every interaction, resolving issues quickly by understanding customer needs, and owning service interactions from start to finish.

As our Care team grows, you’ll have the opportunity to take on more responsibility, help shape new processes, and collaborate across departments to elevate the customer experience. This role is challenging, yet rewarding - a chance to gain valuable experience while directly representing the Crowd Cow brand.

This position is based at our Seattle office with a hybrid schedule offered: 3 days per week in office and 2 days working remotely.

What You’ll Do

• Provide live phone support for approximately 50% of your time, alongside email and chat inquiries - delivering the same high-quality, friendly experience across every channel.
• Bring a concierge-level, high-touch approach to every interaction - going beyond resolving the immediate issue to create a genuinely personal experience that turns first-time buyers into lifelong fans.
• Spot patterns and recurring themes in customer inquiries, and flag opportunities to improve our service processes and turn them into actionable solutions that resolve root issues and reduce repeated outreach.
• Coordinate with the team to flag and resolve unforeseen issues immediately, alerting the right people before small problems grow.
• Convey the Crowd Cow mission of convenience, quality, and friendliness in every interaction, whether by phone, email, or chat.

You’ll Thrive If You...

• Are passionate about customer service and understand what "great" looks like in eCommerce.
• Enjoy delivering personalized, high-touch service that makes every customer feel valued, with the initiative and ownership to find solutions that create the best outcome for both the customer and Crowd Cow. Communicate clearly, warmly, and confidently - both in writing and while supporting customers during live conversations.
• Have 3+ years of experience in high-volume, customer-facing support, including live phone support.
• Are tech-savvy: Zendesk (or a similar CRM/phone support platform) experience is a huge plus.
• Have meticulous attention to detail and can stay focused and energized in a fast-paced, multi-channel environment.
• Bonus: you care about food quality and where it comes from.
• Must be based in Seattle, WA

What You’ll Get

• A generous benefits and PTO package
• The opportunity to join a fast-growing, mission-driven company
• A collaborative, passionate team that genuinely loves what they do
• A tangible impact on how customers experience one of life’s great joys: incredible food

Compensation

Starting Wage: $25.00-$30.00/hour DOE.

Crowd Cow is an equal opportunity employer. All qualified applicants will receive consideration for employment Candidates must be eligible to legally work in the United States. Visa sponsorship is not available for this role.