Hybrid Community Engagement Specialist

Sunlighten; Leawood (KS); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work schedule (Mon, Tue, Thu in

Health insurance

401(k) with company contributions

Profit sharing

Paid time off + holidays + floating

Fully equipped fitness center on-site

Free lunch program with gourmet chef

Tuition reimbursement and professional

Associate discounts on saunas and spa

Job summary

Sunlighten, a leader in infrared wellness, is expanding its in‑house Marketing team and seeking a Community Engagement Specialist who loves turning feedback into better experiences. You’ll be the day‑to‑day voice of Sunlighten across our review sites, social channels, and customer community, and you’ll run referral and advocacy programs that turn happy owners into ambassadors.

The ideal candidate brings hands‑on experience managing a brand’s online presence, strong written communication, and a

Qualifications

• 2+ years in community management or social media for a brand
• 1+ year managing online reviews and reputation
• 1+ year supporting referral, advocacy, or loyalty programs
• Strong written communication and copywriting skills
• Comfort with social management tools (Sprout Social or similar)
• Ability to summarize feedback data into clear insights
• Strong attention to detail and time management

Responsibilities

• Own reputation strategy across review sites and communities to strengthen sentiment.
• Monitor response across Trustpilot, Google, BBB, Reddit, and other sites.
• Own the Facebook community: goals, moderation, posting, growth.
• Manage inbound DMs/comments across Sprout Social for multiple platforms.
• Scale engagement during seasonal peaks while preserving brand voice.
• Execute weekly referral emails and automated journeys.
• Identify brand advocates and source testimonials for marketing use.
• Build monthly VOC digest and share insights across teams.

Skills

Community management

Copywriting

Social media

Written communication

Attention to detail

Time management

Tools

Sprout Social

Job description

Sunlighten, a leader in infrared wellness, is expanding its in‑house Marketing team and seeking a Community Engagement Specialist who loves turning feedback into better experiences. You’ll be the day‑to‑day voice of Sunlighten across our review sites, social channels, and customer community, and you’ll run referral and advocacy programs that turn happy owners into ambassadors.

The ideal candidate brings hands‑on experience managing a brand’s online presence, strong written communication, and a