Hybrid Commercial Escrow Specialist

First American; Milwaukee (WI); Hybrid; USD 39,000 - 51,000; Full time

Benefits offered by this job

Benefits package (medical, dental, and

401k

Employee stock purchase plan

PTO/paid sick leave

Job summary

First American is seeking a Commercial Escrow Officer to establish new commercial escrow accounts and process escrow documents, with the role becoming hybrid after training (3 days in office). You will liaise between buyers, sellers and lenders, ensuring accurate fund handling and compliance with policy.

We value customer-focused professionals who can manage complex escrow transactions, mitigate risk with underwriting, and deliver timely closing statements.

Qualifications

• 2-4 years of escrow related experience as an Escrow Officer, preferably in Commercial.
• Passion for helping customers while maintaining a professional and positive attitude.
• Excellent verbal and written communication with both internal and external customers; uses various types of communication to meet customer expectations and build relationships.
• Problem solving with strong organizational skills, detail oriented and knows how to navigate internal and external resources to resolve issues.
• May require escrow officer certification dependent upon state.
• Comfortableness working with technology and proprietary programs; adapts quickly to new software applications and technologies.
• Thrives in contributing to a team, working together to deliver beyond customer expectations.
• High School Diploma/Equivalent

Responsibilities

• Continually grow and service the business by providing outstanding customer service
• Complete simple and complex commercial real estate escrow transactions by determining requirements and acting as a neutral liaison between buyer, seller, and lender
• Work cross-functionally with Underwriting to monitor and mitigate risk to the company
• Responsible for ensuring that all funds are properly accounted for and disbursed in accordance with the terms of the contract
• Complete closing by reviewing, recording, and filing documents including preparing and distributing final closing statements and title, ensuring adherence to delivery dates and timelines.
• Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction
• Prepare legal documents for the closure of the sale
• Comply with regulatory requirements by adhering, and enforcing adherence, to requirements

Skills

Escrow experience

Customer service

Communication skills

Problem solving

Tech savvy

Education

High School Diploma/Equivalent

Job description

First American is seeking a Commercial Escrow Officer to establish new commercial escrow accounts and process escrow documents, with the role becoming hybrid after training (3 days in office). You will liaise between buyers, sellers and lenders, ensuring accurate fund handling and compliance with policy.

We value customer-focused professionals who can manage complex escrow transactions, mitigate risk with underwriting, and deliver timely closing statements.