Hybrid Collections Supervisor

Ohio Attorney General's Office; Columbus (OH); Hybrid; USD 37,000 - 43,000; Full time

Job summary

Ohio Attorney General's Office is seeking a Collections Supervisor for the Collections Enforcement Section. The role offers a hybrid in-person/remote schedule and is headquartered in Columbus, OH.

Responsibilities include supervising staff, conducting meetings, monitoring calls, and coordinating workflow while working with ITS to resolve tool issues. Qualifications include an Associate's degree or equivalent, prior supervisory experience, and proficiency in Microsoft Office.

Qualifications

• Associate's degree or equivalent work experience.
• Prior supervisory or team lead experience.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint).

Responsibilities

• Supervises and trains assigned staff.
• Conducts staff meetings.
• Monitors monthly phone monitoring and reviews.
• Assists team members with difficult callers and/or accounts.
• Monitors workflow and assists in work distribution.
• Establishes work procedures and performance goals.
• Evaluates record keeping policies and suggests improvements.
• Prepares records and reports.
• Collaborates with ITS to troubleshoot business tools.

Skills

customer service

attention to detail

leading others

teamwork

verbal communication

written communication

Education

Associate's degree in Business, Accounting, or related area or equivalent work experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Ohio Attorney General's Office is seeking a Collections Supervisor for the Collections Enforcement Section. The role offers a hybrid in-person/remote schedule and is headquartered in Columbus, OH.

Responsibilities include supervising staff, conducting meetings, monitoring calls, and coordinating workflow while working with ITS to resolve tool issues. Qualifications include an Associate's degree or equivalent, prior supervisory experience, and proficiency in Microsoft Office.