Collections Supervisor

Ohio Attorney General's Office; Columbus (OH); Hybrid; USD 37,000 - 43,000; Full time

Job summary

Ohio Attorney General's Office is seeking a Collections Supervisor for the Collections Enforcement Section. The role offers a hybrid in-person/remote schedule and is headquartered in Columbus, OH.

Responsibilities include supervising staff, conducting meetings, monitoring calls, and coordinating workflow while working with ITS to resolve tool issues. Qualifications include an Associate's degree or equivalent, prior supervisory experience, and proficiency in Microsoft Office.

Qualifications

• Associate's degree or equivalent work experience.
• Prior supervisory or team lead experience.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint).

Responsibilities

• Supervises and trains assigned staff.
• Conducts staff meetings.
• Monitors monthly phone monitoring and reviews.
• Assists team members with difficult callers and/or accounts.
• Monitors workflow and assists in work distribution.
• Establishes work procedures and performance goals.
• Evaluates record keeping policies and suggests improvements.
• Prepares records and reports.
• Collaborates with ITS to troubleshoot business tools.

Skills

customer service

attention to detail

leading others

teamwork

verbal communication

written communication

Education

Associate's degree in Business, Accounting, or related area or equivalent work experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

The Ohio Attorney General's Office is currently seeking candidates with a passion for public service to fill a Collections Supervisor position in our Collections Enforcement Section. This position will work a hybrid in-person/remote schedule. There may be changes to this schedule based on training and operational needs. The position will be headquartered at 30 East Broad Street, Columbus, Ohio.

Duties

• Supervises and trains assigned staff.
• Conducts staff meetings.
• Performs monthly phone monitoring and reviews.
• Assists team members with difficult callers and/or accounts.
• Monitors team workflow and assists in work distribution.
• Establishes work procedures and employee performance goals.
• Evaluates record keeping policies and procedures and makes recommendations for improvements.
• Prepares records and reports.
• Works with Information Technology Services (ITS) to troubleshoot issues with business tools.
• Handles sensitive contact with the public.
• Handles varied public relations duties.
• Performs other duties as assigned.

Qualifications

• Completion of Associate's degree in Business, Accounting, or related area or equivalent work experience;
• Previous supervisory or Team Lead experience;
• Proficient with Microsoft applications (e.g., Excel, Word and PowerPoint).

Preferred Qualifications

• Previous experience in a call center environment;
• Previous experience with reporting;
• Previous experience in a collections or legal environment.

Job skills:

customer service, attention to detail, leading others, teamwork, verbal communication, and written communication

Agency Contact Name and Information

Maren Aikey; [e-mail]

Unposting Date

Aug 25, 2026, 11:59:00 PM

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$27.00 per hour - $31.00 per hour

Schedule

Full-time

Work Hours

Mon. - Fri; 8:00am-5:00pm

Classified Indicator

Unclassified

Union

Exempt from Union

Primary Job Skill

Customer Service

Technical Skills

Customer Service

Professional Skills

Attention to Detail, Leading Others, Teamwork, Verbal Communication, Written Communication

Agency Overview

The Ohio Attorney General's Office has played a vital role in shaping Ohio's past and present and the work it does today helps chart the state's future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.