Claims Account Representative 2

Ohio Attorney General's Office; Columbus (OH); Hybrid; USD 33,000 - 40,000; Full time

Job summary

The Ohio Attorney General's Office in Ohio is seeking two Claims Account Representative 2 positions in the Collections Enforcement Section. These roles are hybrid in-person/remote with potential in-person training, headquartered in Columbus and other Ohio offices.

Responsibilities include collecting delinquent taxes, negotiating repayment, skip tracing, and maintaining account records. Qualified candidates will have a high school diploma plus related collections experience or equivalents, strong

Qualifications

• High school diploma and 2 years experience in collections or 12 months experience and 12 months training in collections, public relations and/or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; arithmetic basics; 4 months experience or 4 months training with PC, calculator and telephone equipment.
• Or completion of associates core program in business administration, communications, English or related fields.
• Or equivalent of Minimum Class Qualifications for employment noted above

Responsibilities

• Collects delinquent taxes and/or monies owed to state agencies; handles sensitive telephone and in-person contacts with general public, clients, accountants and attorneys to collect debts.
• Requires payment in full and/or establishes payment plans for debtors using multiple computations.
• Works with special counsel to collect debts.
• Performs skip tracing, investigates and verifies debtor location.
• Maintains accounts on debt owed to state and local governments; reviews inventory daily and logs status.
• Issues praecipes and cites permits.
• May assign or reassign cases and/or assessments to special counsel when necessary.
• Negotiates repayment with debtor and other government representatives.
• Closes accounts which have restitution.
• Performs general clerical tasks and manages communications.

Skills

Customer service

Confidentiality

Customer focus

Listening

Responsiveness

Verbal communication

Education

Education/Experience

Tools

Personal computer

Calculator

Telephone equipment

Job description

The Ohio Attorney General's Office is currently seeking candidates for two Claims Account Representative 2 positions in the Collections Enforcement Section. The successful candidates will collect certified delinquent taxes and debts owed to state agencies. These positions will work a hybrid in-person/remote schedule. There may be in person requirements for training and operational needs. The positions will be headquartered at any of our offices around Ohio: Columbus, Cincinnati, Cleveland, Toledo, or Boardman.

• Collects delinquent taxes and/or monies owed to state agencies; handles sensitive telephone and in-person contacts with general public, clients, accountants and attorneys to collect delinquent debts (e.g., accesses, reviews and updates account information).
• Requires payment in full and/or establishes payment plan for debtor (which requires use of multiple computations).
• Works with special counsel to collect debts.
• Performs skip tracing, investigates, traces and verifies debtor location (e.g., uses various methods to locate and verify information).
• Maintains accounts on debt owed to state and local governments (e.g., reviews inventory daily to determine status of payments, maintains daily log sheet for supervisor).
• Issues praecipes and cites permits.
• May assign and/or reassign cases and/or assessments to special counsel when necessary.
• Negotiates repayment with debtor, legal and/or other government representatives.
• Closes accounts which have made restitution.
• Performs general clerical tasks (e.g., reviews and sends correspondence, files, makes copies, and answers phones).

High school diploma and 2 years experience in collections or 12 months experience and 12 months training in collections, public relations and/or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals; 4 months experience. or 4 months training in use of personal computer, calculator and telephone equipment.

• Or completion of associates core program in business administration, communications, English or related fields.
• Or equivalent of Minimum Class Qualifications for employment noted above

Preferred Qualifications

• 2 years customer service experience
• Experience working in a high volume call center
• Experience diffusing escalated situations
• Knowledge of Fair Debt Collection practices

Job Skills

customer service, confidentiality, customer focus, listening, responsiveness, verbal communication

Primary Location

United States of America-OHIO-Franklin County-Columbus

Other Locations

United States of America-OHIO-Cuyahoga County-Cleveland, United States of America-OHIO-Hamilton County-Cincinnati, United States of America-OHIO-Mahoning County-Boardman, United States of America-OHIO-Lucas County-Toledo

Compensation

$23.90 per hour - $28.99 per hour

Schedule

Full-time

Work Hours

Mon. - Fri.; 8:00am-5:00pm

Classified Indicator

Classified

Union

Attorney General 45

Primary Job Skill

Customer Service

Technical Skills

Customer Service

Professional Skills

Customer Focus, Listening, Responsiveness, Verbal Communication, Confidentiality

Agency Overview

The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.