Collections Supervisor

State of Ohio; Columbus (OH); Hybrid; USD 77,366,000 - 88,828,000; Full time

Job summary

The Ohio Attorney General's Office is seeking a Collections Supervisor to lead the Collections Enforcement Section. This hybrid role will oversee scheduling, staff supervision, and performance oversight while coordinating with ITS on tool issues, and ensuring high‑quality customer service.

Responsibilities include training staff, conducting meetings, monitoring calls, and improving records and reporting. Eligible candidates will have supervisory experience and proficiency with Microsoft Office.

Qualifications

• Completion of Associate's degree in Business, Accounting, or related area or equivalent work experience;
• Previous supervisory or Team Lead experience;
• Proficient with Microsoft applications (e.g., Excel, Word and PowerPoint).

Responsibilities

• Supervises and trains assigned staff.
• Conducts staff meetings.
• Performs monthly phone monitoring and reviews.
• Assists team members with difficult callers and/or accounts.
• Monitors team workflow and assists in work distribution.
• Establishes work procedures and employee performance goals.
• Evaluates record keeping policies and procedures and makes recommendations for improvements.
• Prepares records and reports.
• Works with Information Technology Services (ITS) to troubleshoot issues with business tools.
• Handles sensitive contact with the public.
• Handles varied public relations duties.
• Performs other duties as assigned.

Skills

Customer Service

Attention to Detail

Leading Others

Teamwork

Verbal Communication

Written Communication

Education

Associate's degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Job Description - Collections Supervisor (26000615)

Collections Supervisor ( 26000615 )

Organization

Attorney General

Unposting Date

Aug 26, 2026, 3:59:00 AM

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation : $27.00 per hour - $31.00 per hour

Schedule

Full-time

Work Hours : Mon. - Fri; 8:00am-5:00pm

Union : Exempt from Union

Primary Job Skill

Customer Service

Technical Skills : Customer Service

Professional Skills : Attention to Detail, Leading Others, Teamwork, Verbal Communication, Written Communication

Agency Overview

The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.

Job Description

The Ohio Attorney General's Office is currently seeking candidates with a passion for public service to fill a Collections Supervisor position in our Collections Enforcement Section. This position will work a hybrid in-person/remote schedule. There may be changes to this schedule based on training and operational needs. The position will be headquartered at 30 East Broad Street, Columbus, Ohio.

The successful candidate will perform the following supervisory duties while fostering a team environment, which include, but are not limited to:

• Supervises and trains assigned staff.
• Conducts staff meetings.
• Performs monthly phone monitoring and reviews.
• Assists team members with difficult callers and/or accounts.
• Monitors team workflow and assists in work distribution.
• Establishes work procedures and employee performance goals.
• Evaluates record keeping policies and procedures and makes recommendations for improvements.
• Prepares records and reports.
• Works with Information Technology Services (ITS) to troubleshoot issues with business tools.
• Handles sensitive contact with the public.
• Handles varied public relations duties.
• Performs other duties as assigned.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*.

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

Completion of Associate's degree in Business, Accounting, or related area or equivalent work experience;

P revious supervisory or Team Lead experience;

Proficient with Microsoft applications (e.g., Excel, Word and PowerPoint).

Preferred Qualifications

Previous experience in a call center environment;

Previous experience with reporting;

Previous experience in a collections or legal environment.

Job skills

customer service, attention to detail, leading others, teamwork, verbal communication, and written communication

Supplemental Information

The Attorney General’s Office is a dynamic organization that offers career opportunities across many different disciplines to people from all backgrounds and experiences.We do not discriminate in any way. All people are equal under the law, and it is so at the AGO. This is a workplace where talent gains you entry and performance determines your career path.Staff can join and lead employee resource groups and participate in online or in-person events to learn about the experiences of others.

Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration.

The Attorney General's Office may fill additional, similar positions as a result of this posting.

The Ohio Attorney General’s Office is an Equal Opportunity Employer.

Serves at the pleasure of the Attorney General per O.R.C. 124.14(B)(2).

AGO#: 26-08-114

Background Check Info

Selected candidate(s) will be subject to the following background checks:

Criminal history

Driving record

Taxes

Drug Test

In addition, an Internet search may be conducted of publicly available and job-related information through social media
(Facebook, LinkedIn, Twitter, etc.) or through the use of search engines (Google, Bing, etc.).

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.