Account Specialist

AttainFinance; London (KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Job summary

Attain Finance, a leading consumer credit lender with brands Cash Money, LendDirect, and Heights Finance, is hiring a full‑time Account Specialist. The hybrid role blends in‑office and remote work, supporting debt recovery and customer communications.

You will negotiate payment plans, maintain records, and ensure FDCPA/FCRA compliance while meeting recovery targets. The position requires 1+ year in collections or financial services, strong communication, and knowledge of debt collection laws.

Qualifications

• 1+ year experience in collections, customer service, or financial services
• Strong communication and negotiation skills
• Ability to handle difficult conversations with empathy and professionalism
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of debt collection laws and practices
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills

Responsibilities

• Contact customers via phone, email, or mail to recover outstanding debts
• Negotiate payment arrangements and settlements in line with company guidelines
• Maintain accurate records of all communications and recovery activities
• Collaborate with internal departments to resolve account discrepancies
• Escalate unresolved or high-risk accounts to supervisors or legal teams
• Adhere to FDCPA, FCRA, and other regulatory requirements
• Provide second-voice support when needed to assist with escalated calls
• Participate in team meetings and training sessions to stay updated on policies and best practices
• Meet or exceed individual and team recovery targets
• Maintain professionalism and confidentiality in all customer interactions

Skills

Strong communication

Negotiation

Empathy

Attention to detail

Independent work

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

Overview

***This is a hybrid role, working approximately 25% of time in office and the remainder of time remotely.***

Are you ready to make a difference in the world of consumer finance? At Attain Finance, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.

Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Our portfolio includes distinguished brands like Cash Money®, LendDirect® and Heights Finance. Each brand is constantly evolving to better serve our customers.

Be part of a dynamic team that is shaping the future of consumer finance. Take the next step in your career with Attain Finance!

Responsibilities

The Account Specialist is responsible for contacting clients with overdue accounts, negotiating repayment plans, and ensuring compliance with company policies and legal regulations. This role plays a critical part in maintaining the financial health of the organization by reducing delinquency rates and improving recovery outcomes.

Key Responsibilities

• Contact customers via phone, email, or mail to recover outstanding debts
• Negotiate payment arrangements and settlements in line with company guidelines
• Maintain accurate records of all communications and recovery activities
• Collaborate with internal departments to resolve account discrepancies
• Escalate unresolved or high-risk accounts to supervisors or legal teams
• Adhere to FDCPA, FCRA, and other regulatory requirements
• Provide second-voice support when needed to assist with escalated calls
• Participate in team meetings and training sessions to stay updated on policies and best practices
• Meet or exceed individual and team recovery targets
• Maintain professionalism and confidentiality in all customer interactions

Qualifications

Skills & Qualifications

• 1+ year experience in collections, customer service, or financial services
• Strong communication and negotiation skills
• Ability to handle difficult conversations with empathy and professionalism
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of debt collection laws and practices
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills

Work Environment & Requirements

• Full-time position with flexible scheduling, including rotational shifts
• Must be able to work in a fast-paced, high-volume call center environment
• Remote work requirements:

• Quiet, private workspace free of background noise
• Hardwired connection to modem using ethernet cable
• High-speed internet (minimum 50 Mbps download & 5 Mbps upload)

Remote work is 3 days at home and 2 days in office; subject to change based on productivity results.

Education or Equivalent Experience

• Minimum educational requirement: High School Diploma, General Equivalency Diploma (GED), or equivalent experience
• Associate degree or higher is preferred
• Commitment to continuous learning and applying industry best practices throughout the client life cycle

Hours of Operation:

Monday-Friday 8:00 AM-9:00 PM Eastern; Sat 8:00 AM-12:00 PM Eastern

Base Hourly Rate: $18.00 - $20.00

The base hourly range represents the low and high end of the anticipated hourly range for this position based on thestate average. The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time employees are also eligible for the following benefits: Paid Time Off, Medical, Dental, Vision, 401k, Life Insurance, Disability, and other voluntary coverages.

This employer participates in E-Verify for US-based hires.

EEO Statement

Attain Finance Supports Equal Employment Opportunity. Attain Finance (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.