Hybrid: Collections & Recovery Systems Analyst

Citizens Bank; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Citizens Bank is seeking a Business Systems Analyst to join its Debt Management team. You will translate business needs into technical solutions, partner with business and technology teams, and drive continuous improvement across collections and recovery processes.

Responsibilities include analyzing requirements, designing components, documenting designs, and mentoring teammates to deliver cost-effective, high-impact solutions.

Qualifications

• Experience implementing financial-based software.
• 3–5 years of related experience in consulting or services delivery, ideally in the collections & recovery industry.
• Experience with Agile Development methodologies and tools is a plus.
• Proficiency with MS Office.
• Ability to manage multiple projects, juggle priorities and deliver on tight deadlines.

Responsibilities

• Review and analyze business line requirements/problems.
• Participate/lead teams in the design, development and delivery of technology/service-based projects or components of larger, complex projects.
• Propose and deliver cost effective solutions to meet these requirements.
• Perform independent research to assist in the identification of user issues and develop user specific solutions.
• Recommend improvements and alternative solutions.
• Maintain and improve existing procedures/job aids and other resources to enhance ability to deploy complex solutions.
• Mentor and helps other members of the team, empowering and inspiring them to succeed.
• Analyze existing systems and highlight areas of improvement.
• Apply best practice approaches to all aspects of solution implementation.
• Create business and decision flowcharts and user interface prototypes.
• Create precise documentation of prioritized designs that can be signed off by the business line and directly converted to test plans.
• Perform gap analysis and recommend solutions.
• Seeks ways to execute more effectively, streamline processes, reduce costs, work smarter.
• Understand, translate, and communicate both business and technical objectives from multiple perspectives.
• Validate the functionality of the end product according to the requirement specifications.
• Work directly with business lines to obtain clear and unambiguous requirements.
• Driver of continuous improvement

Skills

Stakeholder mgmt

Communication

Analytical thinking

Problem solving

Attention to detail

Team collaboration

Education

Bachelor's degree in a relevant field

Tools

MS SQL Server

SQL

SSRS

PostgreSQL

RESTful API (Postman)

Debt Manager

DebtNext

AWS

Azure

Angular

HTML/CSS

Access and VBA

Job description

Citizens Bank is seeking a Business Systems Analyst to join its Debt Management team. You will translate business needs into technical solutions, partner with business and technology teams, and drive continuous improvement across collections and recovery processes.

Responsibilities include analyzing requirements, designing components, documenting designs, and mentoring teammates to deliver cost-effective, high-impact solutions.