Strategic Collections & Recovery Systems Analyst

Citizens Bank; Johnston (RI); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Citizens Bank in Johnston, RI is seeking a Business Systems Analyst to drive strategic changes in Collections & Recovery by partnering with business and technology teams. You will analyze processes, design solutions, and deliver improvements that enhance operations and the user experience.

The ideal candidate will translate business needs into technical requirements, leverage SQL databases and BPM methods, and work in a collaborative, fast-paced environment.

Qualifications

• General knowledge of operating systems, databases, or application servers.
• Extensive skills in business process management (BPM).
• 3–5 years of related experience in consulting or services delivery, ideally in the collections & recovery industry.
• Track record putting together reliable, complex, secure, high performance and scalable solutions for production environments.
• Experience with Agile Development methodologies and tools is a plus.
• Proficiency with MS Office.
• Ability to manage multiple projects, juggle priorities and deliver on tight deadlines.
• Works willingly and effectively with others in and across the organization to accomplish team goals.
• Knowledge of consulting methodologies, tools, and techniques.
• Expertise in query tuning, optimization, and refactoring for performance in a high availability environment.
• Excellent presentation, communication and influencing skills

Responsibilities

• Review and analyze business line requirements/problems.
• Participate/lead teams in the design, development and delivery of technology/service-based projects or components of larger, complex projects.
• Propose and deliver cost effective solutions to meet these requirements.
• Perform independent research to assist in the identification of user issues and develop user specific solutions.
• Recommend improvements and alternative solutions.
• Maintain and improve existing procedures/job aids and other resources to enhance ability to deploy complex solutions.
• Mentor and helps other members of the team, empowering and inspiring them to succeed.
• Analyze existing systems and highlight areas of improvement.
• Apply best practice approaches to all aspects of solution implementation.
• Create business and decision flowcharts and user interface prototypes.
• Create precise documentation of prioritized designs that can be signed off by the business line and directly converted to test plans.
• Perform gap analysis and recommend solutions.
• Seeks ways to execute more effectively, streamline processes, reduce costs, work smarter.
• Understand, translate, and communicate both business and technical objectives from multiple perspectives.
• Validate the functionality of the end product according to the requirement specifications.
• Work directly with business lines to obtain clear and unambiguous requirements.
• Driver of continuous improvement

Skills

Stakeholder management

Analytical thinking

Communication

SQL

BPM

Agile

Documentation

Mentoring

Problem solving

Cross-functional collaboration

Tools

MS SQL Server

SSRS

Postman

Angular

HTML/CSS

Cloud: AWS/Azure

RESTful API

Job description

Citizens Bank in Johnston, RI is seeking a Business Systems Analyst to drive strategic changes in Collections & Recovery by partnering with business and technology teams. You will analyze processes, design solutions, and deliver improvements that enhance operations and the user experience.

The ideal candidate will translate business needs into technical requirements, leverage SQL databases and BPM methods, and work in a collaborative, fast-paced environment.