Hybrid Collections & Recovery Systems Analyst

Citizens; Irving (TX); Hybrid; USD 80,000 - 105,000; Full time

Job summary

Citizens Debt Management team is a high-performing group driving innovation and operational excellence. As a Business Systems Analyst, you will partner with business and technology teams to solve complex challenges and deliver solutions across collections and recovery.

The role emphasizes process improvement, change management, and cross-functional collaboration in a fast-paced environment. A self-starter with analytical and communication strengths will thrive here, working toward streamlined

Qualifications

• 3–5 years of related experience in consulting or services delivery, ideally in the collections & recovery industry.
• Experience implementing financial-based software.
• Experience with Agile Development methodologies and tools is a plus.

Responsibilities

• Review and analyze business line requirements/problems.
• Lead teams in design, development and delivery of technology/service-based projects.
• Propose and deliver cost-effective solutions to meet requirements.
• Perform independent research to identify user issues and develop user-specific solutions.
• Create precise documentation of prioritized designs that can be tested.
• Validate functionality of end product according to specifications.

Skills

Stakeholder management

SQL

MS SQL Server

Agile

BPM

Communication

Problem solving

Education

Bachelor's degree in IT/IS or related field

Tools

MS Office

PostgreSQL

SSRS

Job description

Citizens Debt Management team is a high-performing group driving innovation and operational excellence. As a Business Systems Analyst, you will partner with business and technology teams to solve complex challenges and deliver solutions across collections and recovery.

The role emphasizes process improvement, change management, and cross-functional collaboration in a fast-paced environment. A self-starter with analytical and communication strengths will thrive here, working toward streamlined