Hybrid Business Systems Analyst - Collections & Recovery

Citizens; Johnston (RI); In loco; USD 85.000 - 115.000; Tempo pieno

Descrizione del lavoro

Citizens is seeking a Business Systems Analyst to help shape the future of Debt Management by delivering impactful solutions. You will partner with business and technology teams to drive operational excellence, process improvements, and strategic change across collections and recovery initiatives.

The ideal candidate thrives in a fast-paced environment, navigates ambiguity confidently, and independently drives initiatives from concept to completion.

Competenze

• Collaborate with business, product, engineering, operations, and QA teams.
• Identify risks and keep project schedules on track.
• Facilitate complex discussions and translate tech concepts for diverse audiences.
• Experience implementing financial software solutions.
• Experience with testing methodologies before delivery.
• Strong SQL skills with MS SQL Server and databases.
• Proactive, able to work independently and in a team.
• Knowledge of debt collections industry best practices.
• Analytical mindset with ability to solve complex problems.
• Knowledge of collections policies and practices.

Mansioni

• Review and analyze business line requirements/problems.
• Participate/lead teams in design, development and delivery of tech projects or components.
• Propose and deliver cost-effective solutions meeting requirements.
• Perform independent research to identify user issues and develop solutions.
• Recommend improvements and alternative solutions.
• Maintain and improve procedures, job aids, and resources for complex deployments.
• Mentor and help team members to succeed.
• Analyze existing systems and highlight areas for improvement.
• Apply best-practice approaches to solution implementation.
• Create business and decision flowcharts and UI prototypes.
• Create precise documentation for designs ready for test plans.
• Perform gap analysis and recommend solutions.
• Seek ways to execute more effectively, streamline processes, and reduce costs.
• Understand, translate, and communicate business and technical objectives.
• Validate end product functionality against requirements.
• Work directly with business lines to obtain clear requirements.
• Drive continuous improvement.

Conoscenze

Stakeholder management

Scheduling / Project management

Communication / facilitation

Financial software experience

Testing methodologies

SQL databases

Initiative

Collection recovery knowledge

Problem solving

Collections knowledge

Strumenti

Postman

SSRS

SQL/PostgreSQL

AWS

Azure

HTML/CSS

Angular

Access and VBA

Descrizione del lavoro

Citizens is seeking a Business Systems Analyst to help shape the future of Debt Management by delivering impactful solutions. You will partner with business and technology teams to drive operational excellence, process improvements, and strategic change across collections and recovery initiatives.

The ideal candidate thrives in a fast-paced environment, navigates ambiguity confidently, and independently drives initiatives from concept to completion.