Senior Business Process Analyst - Hybrid & Risk

First Citizens Bank; Portsmouth (NH); Hybrid; USD 90,000 - 125,000; Full time

Job summary

First Citizens Bank Equipment Finance is seeking a skilled business process professional to partner with collections, recovery, and risk teams. You will document, manage, and improve processes across programs, including client onboarding, sales and lending, and client migration, while ensuring compliance and operational efficiency.

The role functions as a subject-matter expert, coordinating with project and program leads to minimize client and associate impact, supporting risk framework

Qualifications

• Bachelor's Degree with 2+ years of experience or High School Diploma with 6+ years experience
• Strong business process and project management skills
• Attention to detail and data analysis abilities
• Knowledge of risk programs and regulatory requirements
• Experience with process mapping and continuous improvement
• Familiarity with risk and control frameworks within banking

Responsibilities

• Collaborate across teams to align processes with requirements and risk controls
• Drive continuous improvement and document processes, maps, and tools
• Engage with risk programs (RCSA, Issues Management, Operational Risk Events) to ensure compliance

Skills

Business process

Project management

Attention to detail

Risk programs

Process mapping

Data analysis

Capability planning

Process improvement

Risk assessment

Stakeholder management

Strategy execution

Regulatory knowledge

Product management

Education

Bachelor's Degree with 2 years' experience

High School Diploma or GED/Equivalent with 6 years' experience

Job description

First Citizens Bank Equipment Finance is seeking a skilled business process professional to partner with collections, recovery, and risk teams. You will document, manage, and improve processes across programs, including client onboarding, sales and lending, and client migration, while ensuring compliance and operational efficiency.

The role functions as a subject-matter expert, coordinating with project and program leads to minimize client and associate impact, supporting risk framework