Hybrid Collections Account Representative

ARS National Services; Houston (TX); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Monthly bonuses

Remote work options

Paid time off

Job summary

ARS National Services is seeking driven, customer-focused professionals in the Houston area for a hybrid, full-time role. You will handle inbound and outbound calls, analyze financial situations, and negotiate payment arrangements while ensuring FDCPA compliance. Training starts soon, with five weeks onsite, then a hybrid schedule.

You must reside in Houston, be able to work from home, and participate in monthly performance bonuses. Benefits include medical, dental, vision, and a 401(k).

Qualifications

• High school diploma or GED required.
• Excellent communication and negotiation skills.
• Experience in collections or call center is a plus.
• Must reside in the Houston area and be able to work from home as part of a hybrid schedule.

Responsibilities

• Handle inbound/outbound calls with empathy and confidence.
• Analyze financial situations and offer tailored solutions.
• Negotiate payment plans, settlements, and full repayments.
• Stay sharp with quality and FDCPA compliance.
• Keep accurate records and collaborate with team leads.
• Engage with your team on camera during shifts.

Skills

Communication

Negotiation

Empathy

Active listening

Analytical thinking

Basic math

Call center experience

Education

High school diploma or GED

Job description

This is a hybrid position in the Houston, TX area, candidates MUST reside in the Houston area and be able to work from home.

Training starts September 23rd, 2026!!!

This role will initially be in office for the first seven weeks which will include four weeks of training. The position will then transition to a Hybrid work schedule. | Full-Time | Competitive Pay + Monthly Bonuses

Hybrid | Full-Time | Competitive Pay + Monthly Bonuses

Join ARS National Services Inc. - where your hustle meets opportunity.

Why You Should Join Us

You're a confident communicator. A creative problem solver. A natural negotiator. At ARS, we give you the platform - and the tools - to shine.

We're on the lookout for driven, customer-focused professionals to help consumers navigate financial difficulties and find real solutions. Whether you're starting fresh or ready to bring your experience to a company who actually invests in your success, this is your moment.

What’s in It for You?

• $16-18 per hour depending on level of collections experience
• Hourly rate bump after training graduation
• Performance-based monthly bonus opportunities
• 100% Remote in Jacksonville - We supply the gear, you bring the energy
• 60%+ in Office in Houston and 40% Remote
• Career development + promotion potential
• Full benefits (Medical, Dental, Vision, 401k)
• Paid Sick Time, Vacation Time, and 8 paid holidays
• A team that supports, trains, and wants to see you succeed

What You’ll Do

• Handle inbound/outbound calls with empathy and confidence
• Analyze financial situations and offer tailored solutions
• Negotiate payment plans, settlements, and full repayments
• Stay sharp with quality and FDCPA compliance
• Keep accurate records and collaborate with team leads
• Engage with your team on camera during shifts

What You Bring To The Table

• High school diploma or GED
• Strong communication skills — assertive, clear, and professional
• Critical thinking + active listening = your superpowers
• Comfort with basic math (yes, you’ll be working with percentages!)
• Collections, sales, or call center experience? That’s a plus!
• Basic computer skills & reliable high-speed internet

Your Schedule

• Monday-Friday, 8AM-5PM
• One remote evening shift per week (11AM-8PM)

Are You Camera-Ready?

This role will initially be an Onsite position in the Katy / Houston area, and will transition to a Hybrid role after the first seven weeks of employment. However, you’ll still be an active, visible part of the team. During work hours, expect to be on camera and engaged - just like in the office (but better coffee and comfier clothes when working from home).

DISCLAIMER

ARS is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on race, religious creed (which includes religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, and related conditions), gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. All such discrimination is unlawful.

ARS National Services. Be MORE.