Hybrid Cloud Tier-2 Shift Lead (Night Shift)

Peraton; Kansas City (MO); On-site; USD 66,000 - 106,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Parental leave

Job summary

A technology firm in Kansas City is seeking a Shift Lead for their Tier 2 Technical Assistance Center. The role involves managing a team, providing technical support for hybrid cloud operations, and handling data center incidents. Qualified candidates should have at least 5 years of experience in IT, relevant certifications, and the ability to lead effectively. This position offers a competitive salary and full benefits, including medical, dental, and a 401(k) plan.

Qualifications

• 5 years of IT experience with relevant education.
• Certification in IAT II (CySA+, Security+).
• Experience with Active Directory and incident triage.

Responsibilities

• Lead a 24x7 Tier 2 Technical Assistance Center.
• Provide technical support and leadership.
• Manage data-center incidents and communication.

Skills

Technical expertise

Leadership

Incident management

Customer service

Education

5 years with BS/BA or 3 years with MS/MA

High school diploma with 9+ years of experience

Tools

Microsoft Windows Server

Red Hat Linux (RHEL)

vCenter

Remedy

Job description

A technology firm in Kansas City is seeking a Shift Lead for their Tier 2 Technical Assistance Center. The role involves managing a team, providing technical support for hybrid cloud operations, and handling data center incidents. Qualified candidates should have at least 5 years of experience in IT, relevant certifications, and the ability to lead effectively. This position offers a competitive salary and full benefits, including medical, dental, and a 401(k) plan.