Hybrid Cloud Tier 2 Deputy Shift Lead

Peraton

Kansas City (MO)

On-site

USD 66,000 - 106,000

Full time

14 days+
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Job summary

Peraton seeks a Deputy Shift Lead for the Hybrid Cloud Services Tier 2 Service Desk, onsite in Kansas City, Missouri. Lead operations, triage incidents, coordinate with Tier 3, and ensure service delivery for USMC cloud environments.

The role requires a BA/BS with 5+ years of related experience, ITIL knowledge, and experience with AD, Windows Server, and RHEL. DoD clearance is required; mentorship and reporting duties are also included.

Qualifications

  • BA/BS or MA/MS in a related field or equivalent work experience.
  • 5+ years of relevant experience with leadership and service desk operations.
  • Experience with Windows Server and Red Hat Linux (RHEL).
  • Experience with ITIL processes and service management tools.

Responsibilities

  • Provide leadership and technical expertise to support 24x7 Tier 2 Service Desk operations.
  • Coordinate incident, event, and request management activities.
  • Maintain and report on datacenter service desk performance and status.
  • Mentor junior staff and provide training on datacenter technologies.
  • Interface with Tier 3 staff and Incident Manager to resolve issues.
  • Support enterprise/datacenter operations in both private and public cloud contexts.

Skills

Leadership
Incident management
Active Directory
Windows Server
RHEL
ITIL
DoD security clearance
Communication

Education

BA/BS or MA/MS in related field

Tools

vCenter
vSphere
VMware VRealize Operations
Remedy

Job description

Peraton seeks a Deputy Shift Lead for the Hybrid Cloud Services Tier 2 Service Desk, onsite in Kansas City, Missouri. Lead operations, triage incidents, coordinate with Tier 3, and ensure service delivery for USMC cloud environments.

The role requires a BA/BS with 5+ years of related experience, ITIL knowledge, and experience with AD, Windows Server, and RHEL. DoD clearance is required; mentorship and reporting duties are also included.

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