Hybrid Cloud Tier 2 Deputy Shift Lead

Peraton; Kansas City (MO); On-site; USD 66,000 - 106,000; Full time

Job summary

Peraton seeks a Deputy Shift Lead for the Hybrid Cloud Services Tier 2 Service Desk, onsite in Kansas City, Missouri. Lead operations, triage incidents, coordinate with Tier 3, and ensure service delivery for USMC cloud environments.

The role requires a BA/BS with 5+ years of related experience, ITIL knowledge, and experience with AD, Windows Server, and RHEL. DoD clearance is required; mentorship and reporting duties are also included.

Qualifications

• BA/BS or MA/MS in a related field or equivalent work experience.
• 5+ years of relevant experience with leadership and service desk operations.
• Experience with Windows Server and Red Hat Linux (RHEL).
• Experience with ITIL processes and service management tools.

Responsibilities

• Provide leadership and technical expertise to support 24x7 Tier 2 Service Desk operations.
• Coordinate incident, event, and request management activities.
• Maintain and report on datacenter service desk performance and status.
• Mentor junior staff and provide training on datacenter technologies.
• Interface with Tier 3 staff and Incident Manager to resolve issues.
• Support enterprise/datacenter operations in both private and public cloud contexts.

Skills

Leadership

Incident management

Active Directory

Windows Server

RHEL

ITIL

DoD security clearance

Communication

Education

BA/BS or MA/MS in related field

Tools

vCenter

vSphere

VMware VRealize Operations

Remedy

Job description

Peraton seeks a Deputy Shift Lead for the Hybrid Cloud Services Tier 2 Service Desk, onsite in Kansas City, Missouri. Lead operations, triage incidents, coordinate with Tier 3, and ensure service delivery for USMC cloud environments.

The role requires a BA/BS with 5+ years of related experience, ITIL knowledge, and experience with AD, Windows Server, and RHEL. DoD clearance is required; mentorship and reporting duties are also included.