Tier2 TAC Shift Lead

Peraton; Kansas City (MO); On-site; USD 66,000 - 106,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Parental leave

Job summary

A technology firm in Kansas City is seeking a Shift Lead for their Tier 2 Technical Assistance Center. The role involves managing a team, providing technical support for hybrid cloud operations, and handling data center incidents. Qualified candidates should have at least 5 years of experience in IT, relevant certifications, and the ability to lead effectively. This position offers a competitive salary and full benefits, including medical, dental, and a 401(k) plan.

Qualifications

• 5 years of IT experience with relevant education.
• Certification in IAT II (CySA+, Security+).
• Experience with Active Directory and incident triage.

Responsibilities

• Lead a 24x7 Tier 2 Technical Assistance Center.
• Provide technical support and leadership.
• Manage data-center incidents and communication.

Skills

Technical expertise

Leadership

Incident management

Customer service

Education

5 years with BS/BA or 3 years with MS/MA

High school diploma with 9+ years of experience

Tools

Microsoft Windows Server

Red Hat Linux (RHEL)

vCenter

Remedy

Job description

Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe. We deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates across land, sea, space, air, and cyberspace and serves essential government agencies and every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we\u2019re keeping people around the world safe and secure.

Program Overview

About The Role

Peraton is currently seeking an experienced Shift Lead for their Hybrid Cloud Tier 2 Technical Assistance Center in Kansas City, MO.

Location: On-site in Kansas City, Missouri

NIGHT SHIFT Lead Position (currently Wed-Sat 1800-0400; switches every 6 months to Sun-Wed)

Overview

We are seeking a Shift Lead for the Tier 2 Technical Assistance Center to do the following:

• Provide technical expertise and support to the USMC enterprise-level hybrid cloud data center operations.
• Enable USMC worldwide customers to access and operate mission-critical applications in support of warfighter requirements.

Responsibilities

• Provide leadership and technical expertise to support operations of a 24x7 Tier 2 Technical Assistance Center supporting System Administrators with hosting in the USMC enterprise application hosting environments.
• Serve as peer leader in operation of a 5-person shift.
• Execute Data Center Service Desk processes, functions, activities and tasks.
• Manage incidents, events, requests, platform patching, ITSM queue, bridge and call center activities for private and commercial cloud infrastructure.
• Monitor, manage and triage data-center systems to ensure operation, report anomalies, escalate to Tier 3 as needed, and coordinate with Incident Manager for issue resolution.
• Provide leadership through written and verbal reporting to support data-center command and control operations.
• Maintain knowledge and communicate status of data-center environments, providing reporting and updates as needed.
• Support training and development of more junior staff on data-center technologies and processes.
• Ability to work weekend and night shifts and accommodate surge requirements as needed.

Qualifications

Minimum:

• 5 years with BS/BA; 3 years with MS/MA. High school and 9+ years of relevant experience.
• Certification: IAT II Certification (CySA+, GICSP, GSEC, Security+ CE, CND, SSCP, CCNA-Security).
• ITIL training or certification (within 30 days of start).
• Experience and ability to triage data-center incidents and events for effective resolution.
• Experience with Active Directory account and server management and monitoring.
• Experience preparing documentation and briefings for leadership in a concise and effective manner.
• Experience with server administration: Microsoft Windows Server; Red Hat Linux (RHEL); SharePoint.
• Experience with monitoring and management tools such as vCenter, vSphere, VMware vRealize Operations Manager, Log-Insight, Network Insight.
• Experience with enterprise/data-center Service Desk Operations including use of a service management tool (Remedy preferred).
• Knowledge of Backup Systems, SQL Server, Oracle, Storage (SAN & NAS), Networking principles and equipment (CISCO, Palo Alto).
• Knowledge of IT Service Management Processes with emphasis on Incident and Event management.
• Demonstrated leadership ability to coordinate work among a small team, provide training and technical direction, mentor and train newly assigned staff.
• Demonstrated customer service capabilities and focus.
• Ability to work with a virtual team across locations using synchronous and asynchronous tools.
• U.S. citizenship required.
• Active Secret Security Clearance.

Preferred Qualifications

• AWS or Azure fundamentals certification or experience.
• VMware certification or experience (vSphere, vCenter, vROPS/Aria Operations).

Salary & Benefits

Target Salary Range: $66,000 - $106,000. Salary is determined by factors including scope, responsibilities, experience, education, knowledge, skills, competencies, geographic location, and contract considerations. Overtime, shift differential, and discretionary bonus eligibility may apply.

Benefits: Peraton offers medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), PTO, and holidays. Full benefits details at the Peraton careers site.

Application Details

The application period is approximately 30 days from the posting date, subject to change based on business needs and candidate availability.

EEO

Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.