Hybrid Cloud Support Specialist

Autodesk Inc.; United States; Hybrid; USD 39,000 - 69,000; Full time

Job summary

Autodesk is seeking a Customer Support Associate in Atlanta for a hybrid role supporting customers across products. You will handle live chat, email, and phone inquiries, document cases clearly, and guide users through cloud-based software issues.

You will explain technical concepts in plain language, collaborate with internal teams, and participate in initiatives to improve support quality while aligning with Autodesk’s Culture Code.

Qualifications

• Experience in customer service or technical support in a SaaS environment.
• Strong written and verbal communication; ability to document investigations clearly.
• Ability to troubleshoot across browsers, apps, and cloud software.

Responsibilities

• Support customers via live chat, email, and outbound phone with professional communication.
• Document cases accurately and follow up until resolution.
• Troubleshoot cloud-based software across browsers, apps, and OS with structured info gathering.
• Explain technical concepts clearly to customers with varying technical knowledge.
• Collaborate with multiple internal teams to resolve issues and capture feedback.

Skills

Customer service mindset

Communication skills

Problem-solving

Troubleshooting

Documentation

Cross-team collaboration

Time management

Job description

Autodesk is seeking a Customer Support Associate in Atlanta for a hybrid role supporting customers across products. You will handle live chat, email, and phone inquiries, document cases clearly, and guide users through cloud-based software issues.

You will explain technical concepts in plain language, collaborate with internal teams, and participate in initiatives to improve support quality while aligning with Autodesk’s Culture Code.