Hybrid Clinical Support & Care Coordinator

MTC Care; Augusta (ME); Hybrid; USD 42,000 - 64,000; Full time

Job summary

MTC Care is seeking a Clinical Support Specialist to facilitate onsite clinical visits and perform remote administrative duties in Augusta, ME. The role collaborates with clinicians to support patient care and manage chart preparation, BHI data entry, and EMR tasks with a flexible hybrid work arrangement.

Key duties include educating patients about behavioral health visits, preparing telehealth rooms and equipment, liaising with facility staff, ensuring HIPAA/PHI confidentiality, and maintaining

Qualifications

• Minimum High School Diploma required.
• 1+ year in a healthcare setting preferred, but not required.
• Medical Assistant or CNA certification a plus.

Responsibilities

• Educate patients about behavioral health visits, whether in person or via telehealth.
• Provide technical support and room/equipment prep for telehealth visits.
• Access vitals and data from the EMR to assist clinicians.
• Procure patient referral documents as needed.
• Liaise between clinicians and facility staff; interact with staff/family.
• Maintain proper handling and cleaning of MTC Care equipment.
• Complete assigned BHI cases within timelines by gathering information and entering into BHI system.
• Record relevant data into the EHR in preparation for clinical visits.
• Assist clinicians to ensure visits run smoothly and efficiently.

Skills

Medical terminology

HIPAA compliance

Confidentiality

Microsoft Office

Outlook

Excel

Communication skills

Education

High School Diploma

Medical Assistant or CNA certification a plus

Tools

EMR system

Microsoft Office Suite

Job description

MTC Care is seeking a Clinical Support Specialist to facilitate onsite clinical visits and perform remote administrative duties in Augusta, ME. The role collaborates with clinicians to support patient care and manage chart preparation, BHI data entry, and EMR tasks with a flexible hybrid work arrangement.

Key duties include educating patients about behavioral health visits, preparing telehealth rooms and equipment, liaising with facility staff, ensuring HIPAA/PHI confidentiality, and maintaining