Onsite Clinical Support Specialist – Behavioral Health

MTC Care; Charleston (WV); On-site; USD 32,000 - 48,000; Full time

Job summary

MTC Care is seeking a Clinical Support Specialist to facilitate in-person behavioral health visits and perform remote administrative duties from a Charleston area setting. Role may involve travel to partner facilities and requires strong HIPAA compliance and patient confidentiality.

Responsibilities include coordinating with clinicians, supporting telehealth sessions, and handling EMR/BHI data entries to ensure efficient patient care and documentation.

Qualifications

• Minimum High School Diploma required.
• 1+ year in a healthcare setting preferred.
• Medical Assistant or CNA certification a plus.

Responsibilities

• Assist patients with education during behavioral health visits.
• Provide telehealth room/equipment preparation and support.
• Access vitals and data from EMR to support clinicians.
• Procure patient referral documents as needed.
• Coordinate between clinicians and facility staff.
• Complete BHI cases and prepare data for visits in the BHI system.
• Record data in the EHR prior to clinical visits.
• Ensure visits run smoothly and efficiently with clinicians.

Skills

Medical terminology

Online healthcare tools

Microsoft Office Suite

HIPAA / PHI confidentiality

Customer service

Team communication

Education

High School Diploma

1+ year healthcare experience

Medical Assistant or CNA certification

Tools

Microsoft Office Suite

EMR access

Job description

MTC Care is seeking a Clinical Support Specialist to facilitate in-person behavioral health visits and perform remote administrative duties from a Charleston area setting. Role may involve travel to partner facilities and requires strong HIPAA compliance and patient confidentiality.

Responsibilities include coordinating with clinicians, supporting telehealth sessions, and handling EMR/BHI data entries to ensure efficient patient care and documentation.