Clinical Support Specialist

Meditelecare; Brewer (ME); Hybrid; USD 42,000 - 56,000; Full time

Job summary

MTC Care is seeking a Clinical Support Specialist to facilitate on-site clinical visits with clinicians and to perform remote administrative duties such as chart preparation and Behavioral Health Integration. Role may require up to 5 days on-site or a mix of remote and on-site work, depending on team needs.

Responsibilities include assisting patients with education, telehealth setup, EMR data handling, and liaison duties with staff, while ensuring confidentiality and high-quality service.”

Qualifications

• Basic medical terminology knowledge required
• Experience with online healthcare tools preferred
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
• Ability to maintain HIPAA/PHI confidentiality
• Commitment to high-level customer service and caring culture

Responsibilities

• Assist patients by educating them about behavioral health visits, in-person or via telehealth
• Provide telehealth setup support: room preparation and equipment
• Access vitals and data from EMR to support clinicians
• Procurement of patient referral documents as needed
• Serve as liaison between clinicians and facility staff
• Interact with staff and family as required
• Maintain proper handling and cleaning of care equipment
• Complete assigned BHI cases by gathering information from records and entering into the BHI system
• Assist clinicians by recording data in the EHR and ensuring visits run smoothly

Skills

Medical terminology

Online healthcare tools

MS Office Suite

HIPAA compliance

Customer service

Education

High School Diploma

Medical Assistant certification

Tools

EMR/EHR system

Job description

POSITION SUMMARY:

The Clinical Support Specialist ("CSS") role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. Remotely, a CSS works on administrative duties that include, but are not limited to, chart preparation and Behavioral Health Integration.

POSITION SUMMARY:

The Clinical Support Specialist ("CSS") role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. Remotely, a CSS works on administrative duties that include, but are not limited to, chart preparation and Behavioral Health Integration. Please note - This role requires flexibility and may require up to 5 days per week onsite or a mix of remote and onsite, varying week to week, depending on team and business priorities.

ESSENTIAL FUNCTIONS:

Onsite Clinical Facilitation

• Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth
• Providing technical support and assistance for telehealth visits to include room and equipment preparation
• Supporting clinicians by accessing vitals and other relevant data from the facility’s EMR
• Procurement of patient referral documents as needed
• Acting as a liaison between the clinicians and the facility staff
• Interacting with staff and/or family members as necessary
• Maintaining responsibility for proper handling and cleaning of MTC Care equipment

Behavioral Health Integration ("BHI")

• Completing assigned number of BHI cases within the required timeline by gathering necessary information from patient medical records and entering it into the company's BHI system/software.

Clinician Support

• Providing assistance to assigned clinicians by accessing the facility's EMR and recording relevant data into our EHR system in preparation for the clinical visit
• Working closely with the clinician to assure that patient visits run smoothly and efficiently

GENERAL REQUIREMENTS:

All Clinical Support Specialists are expected to perform all of the core functions as described above as assigned. Each individual role may change from time to time depending on scheduling, the needs of our facility partners, clinician needs, and changes in the healthcare industry.

EDUCATION, EXPERIENCE AND LICENSING:

• Minimum High School Diploma required
• 1+ year in a healthcare setting preferred, but not required
• Medical Assistant or CNA certification a plus

KNOWLEDGE, SKILLS AND ABILITIES:

• Basic working knowledge of medical terminology
• Experience in the use of online healthcare tools
• Proficiency in Microsoft Office Suite – Outlook, Word, Excel
• Ability to maintain full confidentiality and compliance with sensitive medical information, including but not limited to HIPAA protected information and PHI.
• Commitment to providing platinum-level customer service and communication
• Ability to embrace a company culture of caring and kindness

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

• A dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards
• A reliable home internet connection
• A valid driver's license and reliable mode of transportation
• The ability to travel up to 1 hour in any direction from home office to cover clinics when needed
• Ability to stand, walk, see, speak, hear – both in person and remotely; use hands, fingers to type or use manual equipment, reach with hands and arms. Regularly required to stoop, bend, crouch. Specific vision requirements include close-up corrected vision
• Must be able to lift, push, pull up to 30 lbs. without restrictions
• Ability to remain sedentary for long periods of time while working on administrative tasks
• May be exposed to bodily fluids, viruses or other infectious diseases within a healthcare facility
• Potential exposure to cleaning chemicals used within a healthcare facilities

DISCLAIMER:

This description is not a complete listing of every responsibility, task, and requirement for a Clinical Support Specialist. MTC Care reserves the right to add, delete, or re-assign portions of this description at any time based on business and patient needs.

About Us

MTC Care is the industry leader in providing exceptional behavioral health services to patients residing in skilled nursing and assisted living communities. Our commitment to delivering top-notch behavioral health services reflects a deep understanding of the challenges faced by aging residents. Our clinical team includes trained psychiatry and psychology providers with a focus on tailored interventions to ensure quality of life for patients, a supportive environment that promotes mental well-being, interdisciplinary collaboration, and compliance with regulatory organizations.

MTC Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We are committed to fostering an inclusive and diverse workplace.