Hybrid Client Support Specialist — Frontline Tech Help

Orion; Lehi (UT); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability coverage

401(k) with employer match

Paid parental leave

Pet benefits (pawternity)

Student loan repayment

Job summary

Orion is seeking a Client Support Representative in a hybrid capacity, requiring on-site presence several days weekly in Utah. You’ll resolve intake questions, guide users through workflows, and document cases in Salesforce with accuracy.

This role emphasizes reliability, clear communication, and steady product knowledge progression across Orion products. Candidates should exhibit strong written and verbal skills, multitask effectively in a fast-paced setting, and demonstrate a problem-solving

Qualifications

• High school diploma is the minimum requirement.
• Bachelor’s degree is preferred but not required.
• Experience in customer service or technology support is desirable.

Responsibilities

• Serve as frontline contact across phone, chat, and case channels with professionalism and urgency.
• Provide training, guidance, and best practices to help clients navigate workflows.
• Troubleshoot entry-level workflows, platform navigation, and data-related questions.
• Maintain schedules and support queue coverage across required channels.
• Own Priority 1 and aged cases to completion with timely updates in Salesforce.
• Aim for first-contact resolution and minimize transfers.
• Keep case documentation clean and audit-ready.
• Stay updated on platform changes, releases, and required certifications.
• Identify workflow improvements and document gaps.
• Collaborate with peers and leads to deliver coordinated client outcomes.

Skills

Active Listening

Client Facing

Communication

CRM Software

Customer Service

Documentation

Problem Solving

Process Adherence

Real-Time Communications

Salesforce

Technical Support

Troubleshooting

Written Communication

Education

High School Diploma or Equivalent

Bachelor's Degree Preferred

Tools

Salesforce

Job description

Orion is seeking a Client Support Representative in a hybrid capacity, requiring on-site presence several days weekly in Utah. You’ll resolve intake questions, guide users through workflows, and document cases in Salesforce with accuracy.

This role emphasizes reliability, clear communication, and steady product knowledge progression across Orion products. Candidates should exhibit strong written and verbal skills, multitask effectively in a fast-paced setting, and demonstrate a problem-solving