Hybrid Client Success Manager — Growth & Retention

5th Element Media; Temecula (CA); Hybrid; USD 60,000 - 72,000; Full time

Job summary

As a Jr. Client Success Manager at Fifth Element, you will build trusted, long-term partnerships with our clients by delivering proactive, strategic support that helps them achieve their marketing goals.

You will leverage campaign performance data, lead quality insights, and strategic recommendations to uncover growth opportunities and optimize campaigns. We are a hybrid, in-person-first team based in Temecula, CA, collaborating with Ad Managers and creative teams to deliver measurable business

Qualifications

• 1–2 years of digital marketing, advertising, or related field.
• Proven ability to build, grow, and sustain long-term client relationships (retention/renewals).
• Hybrid role: in-person one day remote, four days in Temecula, CA office.
• Comfort interpreting performance data and translating insights into actions.
• Excellent written and verbal communication with diverse stakeholders.
• Strong project management to juggle multiple accounts and timelines.
• Leadership mindset with ownership and accountability.
• Knowledge of digital marketing trends; experience with Meta/Google Ads a plus.
• Proficiency with Google Workspace, Slack, Asana, and GoHighLevel.

Responsibilities

• Own the client relationship for a portfolio of 50+ franchise accounts and act as strategic partner for growth.
• Lead day-to-day execution with Ad Manager and creative team; set priorities and timelines.
• Facilitate recurring client calls; report on cost per lead, lead volume, tours, and conversions.
• Turn data into strategy; use dashboards to identify insights and recommendations.
• Monitor account health, address risks early, and maintain client trust and retention.
• Communicate goals and requests across the team via Asana and Slack.

Skills

Digital marketing

Client relationships

Communication

Project management

Leadership

Data interpretation

Hybrid work

Marketing knowledge

Tools

GoHighLevel

Asana

Slack

Google Workspace

Job description

As a Jr. Client Success Manager at Fifth Element, you will build trusted, long-term partnerships with our clients by delivering proactive, strategic support that helps them achieve their marketing goals.

You will leverage campaign performance data, lead quality insights, and strategic recommendations to uncover growth opportunities and optimize campaigns. We are a hybrid, in-person-first team based in Temecula, CA, collaborating with Ad Managers and creative teams to deliver measurable business