Jr. Client Success Manager

Don Creative Group; Tulsa (OK); Remote; USD 40,000 - 60,000; Full time

Job summary

A marketing agency is seeking a Junior Client Success Manager to oversee client projects and ensure satisfaction. The ideal candidate will have 1-2 years of experience, excellent organizational skills, and the ability to thrive in a fast-paced environment. You will serve as the primary contact for clients, manage projects, and build long-term relationships. Proficiency with Google Workspace and communication tools like Slack is essential. This role offers a dynamic work environment and the chance to grow client success.

Qualifications

• 1 to 2 years of experience in a related field.
• Flexibility to attend virtual meetings across time zones.
• Ability to work independently and stay motivated.

Responsibilities

• Serve as the primary point of contact for clients.
• Oversee and manage client projects.
• Monitor client health metrics and address concerns proactively.
• Develop strong, long-term relationships with clients.
• Gather client feedback for continuous improvement.
• Identify opportunities for client growth and expansion.

Skills

Ability to Thrive in a Fast Pace Environment

Strong Organizational Skills

Strong self-discipline and time-management skills

Problem-Solving Mentality

Team Player & Self Starter

Tools

Google Workspace

Slack

Project Management Tools

Job description

Ensuring Satisfaction, Retention, and Growth.

As our Junior Client Success Manager, you are responsible for coordinating people and processes to ensure our projects are delivered on time and achieve the desired outcomes. You serve as the central point of contact for all aspects related to a project's organization and timeline.

Fueled by Creativity and Caffeine

WHAT SUCCESS LOOKS LIKE

Client Satisfaction

90%+ happy-client ratings.

On-Time Projects

95% of deliverables hit deadlines.

Proactive Communication

Client emails answered within 24 business hours + weekly updates sent without prompting.

Smooth Teamwork

Issues flagged early, not after a deadline passes.

Our Core Values

Solution Oriented

Instead of focusing on problems, direct your energy toward finding effective and innovative solutions.

Team Player

We believe in the power of collaboration. By supporting one another and sharing our strengths, we achieve our goals together.

Thrives on Feedback

By embracing constructive criticism and diverse perspectives, we ensure that our work consistently exceeds expectations.

Committed to Excellence

We strive for exceptional quality and continuous improvement, ensuring that every task, project, and interaction is carried out with utmost care and professionalism.

Skills

• Ability to Thrive in a Fast Pace Environment
• Prioritize fractures
• Prioritize and Meet Deadlines
• Strong Organizational Skills
• Ability to work independently and stay motivated
• Strong self-discipline and time-management skills

Home Office Requirements

• Reliable high-speed internet connection.
• Quiet, dedicated workspace free from distractions.

Requirements

• 1 to 2 Years of Experience
• Team Player & Self Starter
• Problem-Solving Mentality
• Flexibility to attend virtual meetings in various time zones.
• Proficiency with Google Workspace
• Proficiency in communication tools like Slack and Email
• Familiarity with remote collaboration software and project management tools

Junior Client Success Manager Responsibilities

1. Primary Client Contact: Serve as the primary point of contact for clients, ensuring their needs are met and exceeded.
2. Project Management: Oversee and manage client projects, ensuring timelines, budgets, and expectations are consistently met.
3. Client Health Monitoring: Monitor client health metrics and proactively address any issues or concerns.
4. Relationship Building: Develop and maintain strong, long-term relationships with clients.
5. Feedback and Insights: Gather client feedback and share insights with the product and development teams for continuous improvement.
6. Growth Opportunities: Proactively identify opportunities for client growth and expansion.