Hybrid Client Services Specialist — Care Subsidies

United Way of Connecticut Inc; Rocky Hill (CT); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid schedule after training

Paid training

Health benefits

Paid time off

Job summary

United Way of Connecticut Inc. is seeking a Care4Kids Client Services Representative in Rocky Hill, CT. This full-time, hybrid-after-training role involves handling incoming calls from families seeking childcare assistance and guiding providers through eligibility and invoicing questions.

The position offers a $20 per hour base pay, a hybrid schedule after training (4 remote days, 1 in-office day), and comprehensive benefits. Training is provided upfront to ensure confident, accurate support.

Qualifications

• Experience in customer service or contact center roles.
• Comfort communicating with families by phone.
• Ability to document cases and follow eligibility guidelines.

Responsibilities

• Answer incoming calls from CT families seeking childcare assistance.
• Assist childcare providers with eligibility and invoicing questions for Care4Kids.
• Support employers to ensure workers receiveCare4Kids subsidies.
• Document interactions and follow established eligibility processes.

Skills

Customer service

Phone support

Empathy

Education

High School Diploma or GED

Job description

United Way of Connecticut Inc. is seeking a Care4Kids Client Services Representative in Rocky Hill, CT. This full-time, hybrid-after-training role involves handling incoming calls from families seeking childcare assistance and guiding providers through eligibility and invoicing questions.

The position offers a $20 per hour base pay, a hybrid schedule after training (4 remote days, 1 in-office day), and comprehensive benefits. Training is provided upfront to ensure confident, accurate support.