Care4Kids Client Services Representative

United Way of Connecticut Inc; Rocky Hill (CT); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid schedule after training

Paid training

Health benefits

Paid time off

Job summary

United Way of Connecticut Inc. is seeking a Care4Kids Client Services Representative in Rocky Hill, CT. This full-time, hybrid-after-training role involves handling incoming calls from families seeking childcare assistance and guiding providers through eligibility and invoicing questions.

The position offers a $20 per hour base pay, a hybrid schedule after training (4 remote days, 1 in-office day), and comprehensive benefits. Training is provided upfront to ensure confident, accurate support.

Qualifications

• Experience in customer service or contact center roles.
• Comfort communicating with families by phone.
• Ability to document cases and follow eligibility guidelines.

Responsibilities

• Answer incoming calls from CT families seeking childcare assistance.
• Assist childcare providers with eligibility and invoicing questions for Care4Kids.
• Support employers to ensure workers receiveCare4Kids subsidies.
• Document interactions and follow established eligibility processes.

Skills

Customer service

Phone support

Empathy

Education

High School Diploma or GED

Job description

Description

Care4Kids Client Services Representative

Location: Rocky Hill, CT (Hybrid after training) | Schedule: 8:00 a.m.–5:00 p.m. Monday through Friday (1-hour lunch break) and every third Thursday from 9:00 a.m.–6:00 p.m. | Pay: $20.00/hour

Be the Connection That Helps Families Find Stability—Step into a Role Where One Call Can Change a Life.

Requirements

Why You'll Love This Role

Competitive Pay—$20/hour plus great benefits.

Hybrid Schedule—After training, enjoy flexibility with 4 remote days and 1 in-office day.

Mission-Driven Work—Help families connect to childcare services and build stability.

What You’ll Do

You’ll be the calm, knowledgeable guide who helps people find their footing.

You will take incoming calls from CT families seeking assistance to pay their childcare expenses.

You will help childcare providers with eligibility and invoice questions relating to the Care4Kids program.

You will support employers in ensuring that their staff can benefit from Care4Kids childcare subsidies.

A Day In the Life

Every day is different—but always meaningful.

Support individuals and families by phone, assisting them in connecting to childcare services and navigating the application process.

Serve people with customer service or contact center experience who enjoy helping families by phone.

Work as an organized, detail-focused team member who can document cases and follow eligibility guidelines.

Manage a fast-paced environment, meet call and documentation goals, and provide caring, accurate support.

Balance empathy with efficient problem-solving in a high-volume contact center setting.

If you love variety and purpose, you’ll thrive here.

We’ve Got You Covered

We’ve got your back—every step of the way.

Paid, comprehensive training before you take your first live call.

Ongoing coaching, supervision, and team collaboration.

Clear workflows and protocols to help you succeed.

A culture centered on accuracy and sustainable caregiving.

Schedule & Environment

8:00 a.m.–5:00 p.m. Monday through Friday (1-hour lunch break) and 9:00 a.m.–6:00 p.m. every third Thursday of the month.

Full-time position.

Hybrid schedule after training (4 days remote, 1 day in office).

Training Schedule: Monday–Friday, 8:00 AM–4:30 PM (30-minute lunch break).

Perks & Benefits

• $20.00 per hour base pay.
• Spanish- or Portuguese-speaking candidates who are hired and successfully pass language proficiency assessment will receive an additional $0.75 per hour worked ($1.50 per hour for proficiency in both languages).
• An outright 5% 401(k) contribution.
• Paid Time Off in a calendar year—you begin accruing immediately.
• 13 paid holidays per year.
• Generous health benefits, including 80% coverage of your medical plan premium and deductible.
• Tuition reimbursement (after 1 year).
• Employment at UWC counts toward Public Service Student Loan Forgiveness.
• Supportive, inclusive, mission-driven workplace.

Please note:

Spanish and Portuguese proficiency are preferred but not required for this position. Applicants who indicate they are proficient in either language will be expected to provide bilingual support and handle calls in that language as part of the essential functions of the role. Eligibility for the bilingual pay incentive is determined separately based on successful completion of the organization's applicable language proficiency assessment. Employees who do not pass the language proficiency assessment will still be expected to perform bilingual duties but will not be eligible for the bilingual pay incentive.

Who This Role Is Great For

People with strong customer service or contact center experience who enjoy helping families by phone.

Detail-oriented team players who can handle high call volumes, document cases, and follow eligibility guidelines.

Customer service professionals who enjoy helping others problem-solve.

(Bilingual preferred)

Minimum Qualifications

High School Diploma or GED plus relevant experience.

APPLICATION DEADLINE: October 7, 2026.

United Way fights for the health, education, and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in all forms, and we remain committed to building a future of greater opportunity and true equity for all people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety, and well-being of traditionally marginalized people.