Hybrid Client Services & Order Support Specialist

Toppan Merrill LLC; Columbus (OH); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life ins.

401(k) with company match

Paid time off

Paid parental leave

Volunteer days

Wellness resources & EAP

Job summary

Toppan Merrill is seeking a Client Services Specialist to serve as the primary client contact, managing orders and ensuring excellent service throughout the lifecycle. The role involves troubleshooting, collaboration with internal teams, and maintaining accurate order records in a fast-paced production environment.

Responsibilities include handling inquiries, processing orders, and communicating solutions professionally across channels.

Qualifications

• High School Diploma or GED required or equivalent work experience.
• Previous experience in customer service or order management preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and reliability in handling orders.

Responsibilities

• Serve as a primary contact for customer inquiries related to orders and accounts.
• Process, validate, and manage customer orders with accuracy.
• Research, troubleshoot, test, and resolve customer issues with timely follow-up.
• Coordinate with fulfillment, production, and operations to resolve concerns and complete orders.
• Maintain accurate customer records and order documentation in systems.
• Provide order status updates and professional service solutions via phone, email, and systems.
• Learn and navigate multiple platforms to support various client accounts.
• Identify opportunities to improve customer satisfaction and operational efficiency.

Skills

Customer service

Order management

Communication

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Toppan Merrill is seeking a Client Services Specialist to serve as the primary client contact, managing orders and ensuring excellent service throughout the lifecycle. The role involves troubleshooting, collaboration with internal teams, and maintaining accurate order records in a fast-paced production environment.

Responsibilities include handling inquiries, processing orders, and communicating solutions professionally across channels.