Client Service Specialist

Toppan Merrill LLC; Columbus (OH); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life ins.

401(k) with company match

Paid time off

Paid parental leave

Volunteer days

Wellness resources & EAP

Job summary

Toppan Merrill is seeking a Client Services Specialist to serve as the primary client contact, managing orders and ensuring excellent service throughout the lifecycle. The role involves troubleshooting, collaboration with internal teams, and maintaining accurate order records in a fast-paced production environment.

Responsibilities include handling inquiries, processing orders, and communicating solutions professionally across channels.

Qualifications

• High School Diploma or GED required or equivalent work experience.
• Previous experience in customer service or order management preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and reliability in handling orders.

Responsibilities

• Serve as a primary contact for customer inquiries related to orders and accounts.
• Process, validate, and manage customer orders with accuracy.
• Research, troubleshoot, test, and resolve customer issues with timely follow-up.
• Coordinate with fulfillment, production, and operations to resolve concerns and complete orders.
• Maintain accurate customer records and order documentation in systems.
• Provide order status updates and professional service solutions via phone, email, and systems.
• Learn and navigate multiple platforms to support various client accounts.
• Identify opportunities to improve customer satisfaction and operational efficiency.

Skills

Customer service

Order management

Communication

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Toppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. We offer the most intuitive end-to-end SaaS platform for complex compliant content creation and enhancement of multi-stakeholder collaboration. Our industry's leading technology is backed by what we are best known for: unmatched market expertise and unparalleled customer service. Toppan Merrill is a leading partner for the financial, legal, health and capital markets.

We believe in high-trust collaboration and value each person's unique skills, perspectives and experiences. Our success is driven by our world-class global teams and culture. Learn more at https://www.toppanmerrill.com/careers/.

Toppan Merrill has an exciting opportunity for a Client Services Specialist to join our growing Sartell, MN or Ohio team. In this role, you will serve as a primary point of contact for clients, ensuring exceptional service and support throughout the order lifecycle. You will manage customer inquiries, process and validate orders, troubleshoot service-related issues, and collaborate with cross-functional teams to deliver customized solutions in a fast-paced production and fulfillment environment.

Schedule: 8:00 AM - 5:00 PM, Monday through Friday. Flexibility for an 8:30 AM - 5:30 PM schedule may be considered based on business needs. Occasional overtime may be required.

Hybrid Work Arrangement:

• Sartell employees are expected to work onsite Tuesday and Wednesday each week.
• Ohio employees are expected to attend the Versa location twice monthly.

Job Responsibilities:

• Serve as a primary contact for customer inquiries related to orders, products, services, and account support.
• Process, validate, and manage customer orders with a high degree of accuracy and attention to detail.
• Research, troubleshoot, test, and resolve customer issues while ensuring timely follow-up and communication.
• Coordinate with fulfillment, production, operations, and other internal teams to resolve customer concerns and ensure successful order completion.
• Maintain accurate customer records, order documentation, and account information within company systems.
• Prepare customer correspondence, provide order status updates, and communicate service solutions professionally through phone, email, and internal systems.
• Learn and navigate multiple customer and internal platforms to support a variety of client accounts and business requirements.
• Identify opportunities to improve customer satisfaction and operational efficiency while maintaining established service and quality standards.

About You

• High School Diploma or GED required; equivalent work experience will be considered.
• Previous experience in customer service, client services, order management, inside sales support, fulfillment, print services, manufacturing support, or related operational environments preferred.
• Strong proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Experience processing customer orders, inventory transactions, order edits, or order validation activities preferred.
• Excellent verbal and written communication skills with the ability to build strong customer relationships.
• Demonstrated problem-solving skills and the ability to think critically when addressing unique customer situations rather than relying on scripted responses.
• Ability to manage multiple priorities, adapt to changing demands, and work effectively in a team-oriented environment.
• Strong attention to detail, organizational skills, reliability, and commitment to delivering exceptional customer service.

We understand that your skills deserve recognition. That's why we offer a competitive pay scale ranging from $18.00 to $21.50 per hour, based on experience and expertise. We believe in compensating our dedicated team members fairly for their hard work and commitment. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Toppan Merrill strives to provide our employees and loved ones with competitive benefits including:

• Enhanced Medical, Dental, Vision and Life insurance for employees and dependents
• 401(k) with company match with full vesting from date of hire
• Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays
• Paid parental leave
• Paid community involvement/volunteer days
• Wellness Resources and Employee Assistance Programming

Toppan Merrill is an equal opportunity/affirmative action employer. Qualified individuals, including qualified women, minorities, individuals with disabilities and veterans, are encouraged to apply.