Hybrid Client Services Lead – Arts & Entertainment

AKA US; New York (NY); Hybrid; USD 66,000 - 85,000; Full time

Benefits offered by this job

Healthcare & dental

PTO + Summer Fridays

Hybrid work model

Training & Development fund

Student loan repayment

Tuition assistance

Parental leave

Sabbatical

Pet-friendly office

Job summary

AKA NYC is a New York City based, award-winning advertising agency known for its culture-rich campaigns across arts, entertainment, leisure, travel, retail and tourism. We seek an experienced client account professional to support directors, manage client relationships, and help lead campaigns from planning through completion.

You will collaborate with creative and media teams, drive project timelines, and contribute to strategy while handling budgets and invoicing.

Qualifications

• 3–5 years of experience in client account roles, preferably in arts, culture, entertainment, or theater.
• Strong client relationships and project management skills with ability to handle multiple priorities.
• Proactive, entrepreneurial mindset with ability to work autonomously.
• Contribute to campaign strategy and collaborate with creative, media and other teams.
• Solid understanding of project budgets and financial goals.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, especially PowerPoint and Excel; Asana experience is a plus.

Responsibilities

• Support Account Directors and leads in delivering excellent client service and managing expectations.
• Build relationships with clients and external partners including ticketing and press teams.
• Translate briefs into clear internal plans; manage timelines and campaigns from planning through completion.
• Partner with Creative Studio to develop plans, improve workflows, and resolve challenges.
• Prepare and lead effective client meetings with clear agendas and action items.
• Support campaign strategy and media planning where appropriate.
• Handle weekly billing, estimates, and invoicing; assist in budgeting.
• Mentor Account Coordinators and manage workflow during peak periods.

Skills

Client relationship management

Project management

Communication

Autonomous / self-starter

Campaign strategy contribution

Tools

PowerPoint

Excel

Asana

Job description

AKA NYC is a New York City based, award-winning advertising agency known for its culture-rich campaigns across arts, entertainment, leisure, travel, retail and tourism. We seek an experienced client account professional to support directors, manage client relationships, and help lead campaigns from planning through completion.

You will collaborate with creative and media teams, drive project timelines, and contribute to strategy while handling budgets and invoicing.