Client Services Account Manager

AKA NYC Limited; New York (NY); Hybrid; USD 66,000 - 85,000; Full time

Benefits offered by this job

Healthcare

Dental

PTO

Hybrid work model

Training fund

Student loan assistance

Parental leave

Sabbatical

Pet-friendly office

Job summary

AKA NYC Limited in New York, NY seeks a Client Services Account Manager to liaise with all departments and drive strategy across multiple accounts.

You will support Account Directors, build client relationships, translate briefs into internal plans, manage timelines, and assist with budgeting while collaborating with creative and media teams. This role offers a hybrid work model in a dynamic, arts and entertainment context.

Qualifications

• 3–5 years of experience in client account roles such as account executive/coordinator.
• Strong client relationship and project management skills with ability to manage multiple priorities.
• Proactive, resourceful with sound judgment in solving client needs.
• Entrepreneurial spirit; ability to work autonomously.
• Ability to contribute to campaign strategy and collaborate with creative, media and other teams.

Responsibilities

• Support Account Directors and leads in delivering excellent client service and managing expectations.
• Build strong relationships with clients and external partners.
• Translate briefs into clear internal plans; manage timelines and campaigns from planning to completion.
• Partner with Creative Studio to develop plans and improve workflows.
• Prepare for and lead client meetings with agendas, decisions, and action items.
• Support campaign strategy and media planning where appropriate.
• Handle weekly billing, estimates, invoicing, and budget support.
• Coach Account Coordinators and anticipate peak periods, advising on process improvements.

Skills

Client relationship

Project management

Communication

Autonomous / self-starter

Cross-functional teamwork

Tools

Microsoft Office

PowerPoint

Excel

Asana

Job description

Client Services Account Manager

AKA NYC is a New York City based, award-winning, fully integrated advertising agency with unparalleled expertise across the arts & entertainment, leisure, travel, retail, and tourism sectors. We are content-forward and data-fueled with a proven record of delivering cross-platform campaigns that get results.

We are proud to partner with some of the most iconic names in entertainment, culture, and live experiences. Our client roster includes Broadway's biggest shows, world-renowned institutions like The Metropolitan Museum of Art, vibrant attractions such as The New York Botanical Garden, and dynamic sports organizations like the Harlem Globetrotters. From the magic of live theatre to the energy of stadiums and the wonder of cultural landmarks, we craft campaigns that connect audiences with real experiences – providing real stories, real emotions and real connections.

We are looking for an Account Manager to join our Client Services team. This individual will liaise with all departments to provide strategy and planning across multiple accounts.

WHAT YOU'LL DO:

• Support Account Directors and account leads in delivering excellent client service, responding promptly to requests and managing client expectations.
• Build strong relationships with clients and external partners, including ticketing, press, and specialist agency teams where relevant.
• Translate client briefs into clear plans for internal teams. Manage project timelines, track progress, and help deliver campaigns from planning through completion.
• Partner with Creative Studio and other teams to develop campaign plans, improve workflows, and resolve challenges.
• Prepare for and help lead effective client meetings, with clear agendas, decisions, action items, and follow-up.
• Support campaign strategy and planning, including media strategy where appropriate.
• Complete weekly billing, coordinate project estimates and invoicing, and support Account Directors or account leads in managing budgets.
• Help train and coach Account Coordinators. Anticipate peak periods and potential workflow issues, managing up to Account Directors with recommendations and solutions.

WHO WE'RE LOOKING FOR:

• 3 - 5 years of experience as a client account executive, account coordinator, or related role. Experience in arts, culture, entertainment, and theater, is a plus.
• Strong client relationship and project management skills, with the ability to manage multiple priorities and move work forward.
• A proactive, resourceful approach and sound judgment when solving problems or anticipating client needs.
• An entrepreneurial spirit; proven record for being a self-starter, proactive, and the ability to work autonomously.
• The ability to contribute to campaign strategy and work effectively with creative, media, and other specialist teams.
• An understanding of project budgets and financial goals.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, particularly PowerPoint and Excel. Experience with Asana is a plus.

WHAT WE OFFER:

The salary range for this position in New York, NY is $66,300 to $84,999 per year.

The base pay actually offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, and years of experience. A discretionary bonus may be provided as part of the total compensation package.

• Comprehensive healthcare & dental – 100% employer-paid for employees
• Generous PTO policy, plus ½-day Summer Fridays to make the most of sunny days
• Hybrid work model – a balance of in-office collaboration (minimum three days per week) and flexibility
• Continuous growth & learning – annual Training & Development fund to sharpen your skills
• Financial wellness perks – student loan repayment or tuition assistance based on tenure
• Paid parental leave – up to 12 weeks to support growing families
• Sabbatical opportunities – recharge and return inspired with paid time off for long-term employees
• A pet-friendly office – because great ideas come with great company

A Note on Diversity and Inclusion

At AKA we believe our team is at its best when we reflect the diversity of our community. We strive to hire and cultivate the best talent so when recruiting we work to actively reach and engage a wide community of people. We're passionate about creating an inclusive workplace that promotes and values diversity. We believe a diverse team makes us smarter, more creative and helps us better understand the needs of the audiences we target with our campaigns.

AKA is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.