Client Operations Lead - Hybrid, Strategy & Relationships

Conservice; Logan (UT); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Conservice, based in Utah, seeks a Client Operations Manager to serve as the primary contact for a portfolio of client accounts. You will blend strategic analysis with relationship management, delivering timely reports and improvements in service delivery.

In a hybrid in-office schedule (Tue-Thu in office; Mon and Fri remote/office), you will collaborate with Account Managers and cross-functional teams to ensure accurate workflows and strong client outcomes.

Qualifications

• Clear communication skills in verbal and written form.
• Strong analytical thinking with the ability to reason through challenges and make independent decisions.
• Excellent time-management and prioritization under pressure.
• High emotional intelligence and relationship-building abilities.
• Proficient with Microsoft Excel, Word, and Google Workspace.

Responsibilities

• Serve as the primary contact and trusted advisor for assigned client portfolio and lead regular performance calls.
• Partner with internal Account Managers and cross-functional teams to ensure seamless service delivery and high client satisfaction.
• Prioritize daily workload strategically, triage requests by urgency and impact, and identify process improvements.
• Oversee data reporting and generate standard and custom portfolio reports, collaborating with IT on complex requests.
• Identify data inconsistencies and escalate challenges to leadership for long-term solutions.

Skills

Clear communicator

Analytical thinker

Prioritization master

Relationship builder

Tech-savvy

Tools

Excel

Word

Google Workspace

Job description

Conservice, based in Utah, seeks a Client Operations Manager to serve as the primary contact for a portfolio of client accounts. You will blend strategic analysis with relationship management, delivering timely reports and improvements in service delivery.

In a hybrid in-office schedule (Tue-Thu in office; Mon and Fri remote/office), you will collaborate with Account Managers and cross-functional teams to ensure accurate workflows and strong client outcomes.