Client Service Specialist - Itasca, IL

KEYENCE CORPORATION; Itasca (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Bonus Target: $12,876 annually

Benefits: Medical, dental, vision, 401

Career Growth: Promote-from-within

Job summary

KEYENCE CORPORATION in Itasca, IL is seeking a Client Service Specialist to deliver best-in-class support to internal and external customers. You will manage high-volume data entry, coordinate with product specialists, and ensure accurate order processing.

This role requires exceptional communication, attention to detail, and a proactive approach in a fast-paced environment. The position offers a base salary with bonus target and comprehensive benefits, along with opportunities for growth within

Qualifications

• Bachelor’s degree or higher.
• Proficiency in Microsoft Office (Excel, Outlook).
• Strong attention to detail and problem-solving skills.
• Ability to multitask with urgency in a fast-paced environment.
• Friendly, flexible, and collaborative team player.
• Ability to type at least 50 WPM.
• Previous administrative or customer service experience is a plus.
• High-speed internet access for hybrid work schedule.
• Attendance at annual department conference required.

Responsibilities

• Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems.
• Communicate proactively with customers and product specialists to ensure smooth order processing.
• Follow up on requests through completion with accuracy and efficiency.
• Identify and resolve customer inquiries promptly.
• Route incoming calls to the appropriate product specialist or team.
• Adhere to established workflows while suggesting improvements for efficiency.
• Report inefficiencies to enhance customer experience.

Skills

Communication skills

Attention to detail

Multitasking

Team player

Typing 50 WPM

Customer service experience

Education

Bachelor’s degree

Tools

Microsoft Office (Excel, Outlook)

Job description

Join KEYENCE as a Client Service Specialist

Location: Keyence U.S. Headquarters – Itasca, IL

Total Compensation (Base + Bonus): $62,522

Schedule: 9:00AM CST- 6:00PM CST; M-F

As a Client Service Specialist, you will deliver best-in-class support to internal and external customers. This role requires exceptional communication skills, attention to detail, and a strong sense of urgency. You’ll thrive in a fast-paced environment, managing heavy data entry while ensuring a seamless experience for our customers.

• Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems.
• Communicate proactively with customers and product specialists to ensure smooth order processing.
• Follow up on requests through completion with accuracy and efficiency.
• Identify and resolve customer inquiries promptly.
• Route incoming calls to the appropriate product specialist or team.
• Adhere to established workflows while suggesting improvements for efficiency.
• Report inefficiencies to enhance customer experience.

Qualifications

• Bachelor’s degree or higher.
• Proficiency in Microsoft Office (Excel, Outlook).
• Strong attention to detail and problem-solving skills.
• Ability to multitask with urgency in a fast-paced environment.
• Friendly, flexible, and collaborative team player.
• Ability to type at least 50 WPM.
• Previous administrative or customer service experience is a plus.
• High-speed internet access for hybrid work schedule.
• Attendance at annual department conference required.

What We Offer

• Bonus Target: $12,876 annually (performance-based), paid quarterly
• Benefits: Medical, dental, vision, 401k match, ~4 weeks PTO in first full year
• Career Growth: Promote-from-within culture with base and bonus increases
• Recognized by Forbes as one of the World’s Most Innovative Companies
• A global leader in factory automation and quality assurance solutions
• Operating profit of over 40% for 25 consecutive years
• A culture that invests in your success from day one

KEYENCE is an at-will, Equal Opportunity Employer.