Client Service Specialist- Itasca, IL

KEYENCE Corporation; Itasca (IL); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Bonus target

Medical insurance

Dental insurance

Vision insurance

401K match

PTO ~4 weeks

Job summary

KEYENCE Corporation is seeking a Client Service Specialist at its Itasca, IL location. The role requires precise communication, data entry accuracy, and a sense of urgency to deliver best-in-class service to customers.

You will manage orders, price quotes, and returns, coordinate with product specialists, and ensure timely, accurate follow-through. A bachelor’s degree and proficiency with Microsoft Office are required, along with a hybrid work capability.

Qualifications

• Bachelor’s degree or higher is required.
• Strong communication and organizational skills.
• Proficiency with Excel and Outlook.
• Attention to detail and problem-solving ability.
• Ability to multitask with urgency in a fast-paced environment.
• Friendly, flexible, and collaborative team player.
• Minimum typing speed of 50 WPM.
• Hybrid work capability and reliable high-speed internet.

Responsibilities

• Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems.
• Communicate proactively with customers and product specialists to ensure smooth order processing.
• Follow up on requests through completion with accuracy and efficiency.
• Identify and resolve customer inquiries promptly.
• Route incoming calls to the appropriate product specialist or team.
• Adhere to established workflows while suggesting improvements for efficiency.
• Report inefficiencies to enhance customer experience.

Skills

Communication

Attention to detail

Problem solving

Multitasking

Team player

Typing 50 WPM

Administrative experience

Education

Bachelor’s degree or higher

Tools

Microsoft Office

Job description

Location: Keyence U.S. Headquarters – Itasca, IL

Schedule: 10:00a-7:00p; M-F

As a Client Service Specialist, you will deliver best-in-class support to internal and external customers. This role requires exceptional communication skills, attention to detail, and a strong sense of urgency. You’ll thrive in a fast-paced environment, managing heavy data entry while ensuring a seamless experience for our customers.

Responsibilities

• Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems.
• Communicate proactively with customers and product specialists to ensure smooth order processing.
• Follow up on requests through completion with accuracy and efficiency.
• Identify and resolve customer inquiries promptly.
• Route incoming calls to the appropriate product specialist or team.
• Adhere to established workflows while suggesting improvements for efficiency.
• Report inefficiencies to enhance customer experience.

Qualifications

• Bachelor’s degree or higher.
• Proficiency in Microsoft Office (Excel, Outlook).
• Strong attention to detail and problem-solving skills.
• Ability to multitask with urgency in a fast-paced environment.
• Friendly, flexible, and collaborative team player.
• Ability to type at least 50 WPM.
• Previous administrative or customer service experience is a plus.
• High-speed internet access for a hybrid work schedule.
• Attendance at the annual department conference required.

What We Offer

• Bonus Target: $12,876 annually (performance-based), paid quarterly
• Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in the first full year
• Career Growth: Promote-from-within culture with base and bonus increases
• Recognized by Forbes as one of the World's Most Innovative Companies
• A global leader in factory automation and quality assurance solutions
• Operating profit of over 40% for 25 consecutive years
• A culture that invests in your success from day one

KEYENCE is an at-will, Equal Opportunity Employer.