Client Service Specialist - Entry Level - On-site

Usi Insurance; Itasca (IL); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Bonus target

Benefits package including medical,-d,

4 weeks PTO in first year

Job summary

KEYENCE is seeking a Client Service Specialist at its U.S. Headquarters in Itasca, IL to deliver best-in-class support to internal and external customers.

This on-site role emphasizes exceptional communication, accuracy, and urgency, with heavy data entry and order processing responsibilities to ensure a seamless customer experience. The position requires a Bachelor’s degree, proficiency in Microsoft Office, and the ability to multitask in a fast-paced environment.

Qualifications

• Bachelor's degree or higher.
• Proficiency in Microsoft Office (Excel, Outlook).
• Strong attention to detail and problem-solving skills.
• Ability to multitask with urgency in a fast-paced environment.
• Friendly, flexible, and collaborative team player.
• Ability to type at least 50 WPM.
• Previous administrative or customer service experience is a plus.
• High-speed internet access for hybrid work schedule.
• Attendance at annual department conference required.

Responsibilities

• Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems.
• Communicate proactively with customers and product specialists to ensure smooth order processing.
• Follow up on requests through completion with accuracy and efficiency.
• Identify and resolve customer inquiries promptly.
• Route incoming calls to the appropriate product specialist or team.
• Adhere to established workflows while suggesting improvements for efficiency.
• Report inefficiencies to enhance customer experience.

Skills

Communication skills

Attention to detail

Multitasking

Customer service mindset

Education

Bachelor's degree

Tools

Excel

Outlook

Ticketing systems

Job description

Join KEYENCE as a Client Service Specialist

Location: Keyence U.S. Headquarters – Itasca, IL

Total Compensation (Base + Bonus): $62,522

Schedule: 8:00 a-5:00p or 8:30a-5:30p; M-F

What We Offer

• Bonus Target: $12,876 annually (performance-based), paid quarterly
• Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year
• Career Growth: Promote-from-within culture with base and bonus increases
• Recognized by Forbes as one of World’s Most Innovative Companies
• A global leader in factory automation and quality assurance solutions
• Operating profit of over 40% for 25 consecutive years
• A culture that invests in your success from day one

KEYENCE is an at-will, Equal Opportunity Employer.

Job Responsibilities

As a Client Service Specialist, you will deliver best-in-class support to internal and external customers. This role requires exceptional communication skills, attention to detail, and a strong sense of urgency. You’ll thrive in a fast-paced environment, managing heavy data entry while ensuring a seamless experience for our customers.

• Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems.
• Communicate proactively with customers and product specialists to ensure smooth order processing.
• Follow up on requests through completion with accuracy and efficiency.
• Identify and resolve customer inquiries promptly.
• Route incoming calls to the appropriate product specialist or team.
• Adhere to established workflows while suggesting improvements for efficiency.
• Report inefficiencies to enhance customer experience.

Qualifications

• Bachelor’s degree or higher.
• Proficiency in Microsoft Office (Excel, Outlook).
• Strong attention to detail and problem-solving skills.
• Ability to multitask with urgency in a fast-paced environment.
• Friendly, flexible, and collaborative team player.
• Ability to type at least 50 WPM.
• Previous administrative or customer service experience is a plus.
• High-speed internet access for hybrid work schedule.
• Attendance at annual department conference required.