Hybrid Client Operations and Analytics Specialist

Tradinghub; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Annual bonus

Hybrid working policy

Office lunches

Private medical insurance + dental

Parental leave

25 days annual leave

Pension plan

Study leave

Salary sacrifice

Death in service

Job summary

TradingHub is seeking a Customer Ops associate to onboard and support clients, translate requirements into technical delivery, and analyze large data sets for issue resolution.

You will work with engineering and customer teams, own projects for new asset classes, and frequently communicate with clients to maximize platform value. A STEM degree and SQL proficiency are required, with hybrid work and growth opportunities.

Qualifications

• STEM degree required.
• Relevant experience in a financial setting.
• Proficiency in SQL.
• Solid grasp of asset classes: Fixed Income, Credit, Equity or Commodities.
• Genuine interest in financial markets; knowledge of market abuse desirable.
• Excellent written and verbal communication, with proven client-facing experience.
• Proactive, self-motivated and eager to learn in a collaborative environment.
• Comfortable using AI tools; Claude experience an advantage.

Responsibilities

• Onboard and support clients on our software platforms, partnering with customer facing teams and engineering.
• Own technical projects implementing new asset classes, enabling new metrics, and updating existing code.
• Interrogate large volumes of client data using your analytics skills to resolve critical issues.
• Train and support clients over email and in person.
• Collaborate across teams, manage dependencies, and flag issues through JIRA.
• Drive internal migrations and process improvements as we scale.
• Advise clients on the technical use of our systems in a trade surveillance context.
• Learn TradingHub's bespoke development language and sharpen your technical toolkit on the job.

Skills

Asset class knowledge

Excellent communication

Client-facing experience

Proactive mindset

Self-motivated

Education

STEM degree

Tools

SQL

Job description

TradingHub is seeking a Customer Ops associate to onboard and support clients, translate requirements into technical delivery, and analyze large data sets for issue resolution.

You will work with engineering and customer teams, own projects for new asset classes, and frequently communicate with clients to maximize platform value. A STEM degree and SQL proficiency are required, with hybrid work and growth opportunities.