Customer Operations Associate

Tradinghub; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Annual bonus

Hybrid working policy

Office lunches

Private medical insurance + dental

Parental leave

25 days annual leave

Pension plan

Study leave

Salary sacrifice

Death in service

Job summary

TradingHub is seeking a Customer Ops associate to onboard and support clients, translate requirements into technical delivery, and analyze large data sets for issue resolution.

You will work with engineering and customer teams, own projects for new asset classes, and frequently communicate with clients to maximize platform value. A STEM degree and SQL proficiency are required, with hybrid work and growth opportunities.

Qualifications

• STEM degree required.
• Relevant experience in a financial setting.
• Proficiency in SQL.
• Solid grasp of asset classes: Fixed Income, Credit, Equity or Commodities.
• Genuine interest in financial markets; knowledge of market abuse desirable.
• Excellent written and verbal communication, with proven client-facing experience.
• Proactive, self-motivated and eager to learn in a collaborative environment.
• Comfortable using AI tools; Claude experience an advantage.

Responsibilities

• Onboard and support clients on our software platforms, partnering with customer facing teams and engineering.
• Own technical projects implementing new asset classes, enabling new metrics, and updating existing code.
• Interrogate large volumes of client data using your analytics skills to resolve critical issues.
• Train and support clients over email and in person.
• Collaborate across teams, manage dependencies, and flag issues through JIRA.
• Drive internal migrations and process improvements as we scale.
• Advise clients on the technical use of our systems in a trade surveillance context.
• Learn TradingHub's bespoke development language and sharpen your technical toolkit on the job.

Skills

Asset class knowledge

Excellent communication

Client-facing experience

Proactive mindset

Self-motivated

Education

STEM degree

Tools

SQL

Job description

Compensation: Competitive (Financial Services)

About TradingHub

Founded in 2010, TradingHub delivers uniquely intelligent trade surveillance software to world leading financial institutions. Developed by market professionals, our solutions use sophisticated modelling techniques to detect single and cross-product market manipulation.

With a team of over 150 experts worldwide, TradingHub combines global reach with deep markets expertise to help our customers mitigate financial, regulatory, and reputational risk.

The Role

As a Customer Ops associate with daily exposure to some of the world's largest financial institutions. You'll blend hands-on customer support with technical delivery onboarding new clients, digging into complex data, and contributing code changes that push our platform forward.

As our client base grows and our team stays lean, you'll have real scope to step beyond BAU and own high-impact projects. We're looking for someone proactive and curious a self-starter who takes ownership, spots opportunities to improve how we work, and wants their contribution to genuinely move the needle.

Responsibilities

• Onboard and support clients on our software platforms, partnering with customer facing teams and engineering

• Own technical projects implementing new asset classes, enabling new metrics, and updating existing code

• Interrogate large volumes of client data using your analytics skills to resolve critical issues

• Train and support clients over email and in person

• Collaborate across teams, manage dependencies, and flag issues through JIRA

• Drive internal migrations and process improvements as we scale

• Advise clients on the technical use of our systems in a trade surveillance context

• Learn TradingHub's bespoke development language and sharpen your technical toolkit on the job

Requirements

• STEM degree

• Relevant experience in a financial setting

• Proficiency in SQL

• Solid grasp of one or more asset classes: Fixed Income, Credit, Equity or Commodities

• Genuine interest in financial markets; knowledge of market abuse desirable

• Excellent written and verbal communication, with proven client-facing experience

• Proactive, self-motivated and hungry to learn in a collaborative environment

• Comfortable using AI tools to enhance your work; Claude experience an advantage

Benefits

Life at TradingHub is a rewarding journey within a fast-growing company that thrives on innovation and collaboration. By combining the best of technology and global markets, we’re able to solve complex problems together and deliver meaningful results to our customers. Everybody has value to bring, and we welcome individuality as a key driving force behind our collective success.

Rooted in everything that we do are our core values: Accountability, Ambition, Partnership and Trust. These values provide the foundation for a sustainable workplace culture that empowers you to grow, contribute, and become your best self.

Employee Benefits:

• Annual discretionary performance bonus (permanent employees only)

• Hybrid working policy

• Office lunches twice a week

• Private medical insurance + dental cover

• Extended parental leave (up to 6 months of fully paid maternity leave)

• 25 days annual leave + bank holidays

• Enhanced company pension plan

• 5 days study leave towards professional qualifications

• Salary sacrifice schemes

• Death in service coverage

Don’t tick every single requirement? Research shows that candidates from under-represented groups are less likely to apply unless they meet all the criteria. We are dedicated to building a diverse, equitable and inclusive workplace, so if this role excites you, please don't let our specification hold you back.

TradingHub is an equal opportunities employer. We do not discriminate based on race, religion, ethnic or national origins, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, socio-economic background, responsibilities for dependants, physical or mental disability or other applicable legally protected characteristics. TradingHub selects candidates for interview based solely on their skills, experience and qualifications.

We are committed to making our recruitment process accessible to all and we encourage candidates to inform us of any required adjustments. A full copy of our diversity, equity and inclusion policy will be made available to you upon request.