Client Onboarding & Success Lead (Remote)

Nelnet; Topeka (KS); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA/FSA

401K

Student loan repayment

Life insurance

AD&D insurance

Employee Assistance Program

Stock purchase program

Tuition reimbursement

Disability insurance

Wellness program

Job summary

Nelnet is seeking a skilled Client Onboarding & Success Specialist to own the full lifecycle of onboarding, implementation, and ongoing client success for our platform. You will be the primary strategic and technical resource, coordinating across product operations, training, and support to ensure smooth adoption.

Responsibilities include leading onboarding, conducting product demos, delivering administrator and user training, developing workflows, mentoring teammates, monitoring usage, and

Qualifications

• Experience in client success, implementation, and onboarding
• Ability to configure workflows and deliver training materials
• Experience troubleshooting and coordinating with cross‑functional teams
• Ability to document processes and create training guidance

Responsibilities

• Lead end-to-end client onboarding from kickoff to go‑live
• Conduct product demos, discovery sessions, and client education
• Deliver administrator and end‑user training and maintain training resources
• Develop onboarding workflows and internal procedures
• Mentor teammates on processes and system navigation
• Monitor client usage and re-engage low-usage customers
• Serve as primary contact for ongoing questions and relationship management
• Coordinate issue resolution across internal stakeholders
• Support major incident communications and stabilize client experience
• Conduct QA testing for product releases and provide product feedback

Skills

Client Engagement

Technical Aptitude

Process Optimization

Cross-Functional Collaboration

Problem-Solving

Education

Bachelor's degree in a related field

Job description

Nelnet is seeking a skilled Client Onboarding & Success Specialist to own the full lifecycle of onboarding, implementation, and ongoing client success for our platform. You will be the primary strategic and technical resource, coordinating across product operations, training, and support to ensure smooth adoption.

Responsibilities include leading onboarding, conducting product demos, delivering administrator and user training, developing workflows, mentoring teammates, monitoring usage, and