Hybrid Client Care Associate - Service & Solutions Expert

Atlantic Community Bankers Bank; Pennsylvania; Hybrid; USD 46,000 - 49,000; Full time

Benefits offered by this job

Hybrid work environment

Market-competitive compensation

Medical, dental, vision, life, and/or

401(k) with employer matching

Generous paid time off

Volunteer time off

Tuition reimbursement

Employee Assistance Program

Collaborative culture

Job summary

Atlantic Community Bankers Bank (ACBB) is seeking a Client Care Associate to provide timely, accurate, and professional support to our clients. You’ll manage client requests from start to finish, research and resolve service issues, and collaborate with teams across the organization to ensure responsive service.

Responsibilities include handling client inquiries, documenting actions in the case-management system, and proactively supporting client service needs while upholding ACBB’s standards

Qualifications

• High school diploma or equivalent required.
• Associate degree in Business, Finance, or related field preferred.
• Previous banking or financial services experience preferred.
• Strong client service and communication skills.
• Ability to collaborate with internal teams and manage multiple requests.

Responsibilities

• Serve as a responsive point of contact for client service requests, questions and issues.
• Document, categorize, and route client requests to appropriate internal resources.
• Manage cases from initial request through resolution with timely follow-up.
• Maintain accurate records of client interactions and resolutions.
• Collaborate with internal teams to support client needs and service improvements.

Skills

Client service

Communication

Problem solving

Organization

Collaboration

Research

Education

High school diploma or equivalent

Associate degree in Business/Finance or related field

Job description

Atlantic Community Bankers Bank (ACBB) is seeking a Client Care Associate to provide timely, accurate, and professional support to our clients. You’ll manage client requests from start to finish, research and resolve service issues, and collaborate with teams across the organization to ensure responsive service.

Responsibilities include handling client inquiries, documenting actions in the case-management system, and proactively supporting client service needs while upholding ACBB’s standards