Client Experience Specialist - Banking Services

Atlantic Community Bankers Bank; Glastonbury (CT); Hybrid; USD 46,000 - 49,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation

Medical, dental, vision, life, and dis

401(k) with employer matching

Generous paid time off

Volunteer time off

Tuition reimbursement

Employee Assistance Program

Collaborative culture

Job summary

Atlantic Community Bankers Bank (ACBB) is seeking a Client Care Associate to provide timely, accurate, and professional support to our clients. You’ll manage client requests from start to finish, research and resolve service issues, and collaborate with teams across the organization to deliver responsive service.

Ideal candidates bring strong client service, problem-solving, and research skills, with attention to detail and the ability to follow through on commitments.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience in banking, financial services, or client service.
• Clear, professional communication and strong organizational skills.
• Ability to collaborate with internal teams and manage multiple requests.

Responsibilities

• Serve as a responsive point of contact for client service requests and issues, routing to internal resources as needed.
• Process vault cash deposits, orders, and adjustments accurately and on time, and resolve discrepancies.
• Research and resolve standard product and service issues; escalate exceptions when appropriate.
• Collaborate with internal teams to support client needs, monitor case activity, and identify trends.

Skills

Customer service

Problem solving

Research

Education

High school diploma

Associate degree in Business/Finance

Job description

Atlantic Community Bankers Bank (ACBB) is seeking a Client Care Associate to provide timely, accurate, and professional support to our clients. You’ll manage client requests from start to finish, research and resolve service issues, and collaborate with teams across the organization to deliver responsive service.

Ideal candidates bring strong client service, problem-solving, and research skills, with attention to detail and the ability to follow through on commitments.