Hybrid Banking Client Care Specialist

Atlantic Community Bankers Bank; Camp Hill (Cumberland County); Hybrid; USD 46,000 - 49,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation

Medical, dental, vision, life and long

401(k) with employer matching

Generous paid time off and holidays

Birthday holiday and additional paid U

Volunteer time off

Tuition reimbursement

Employee Assistance Program

Collaborative culture

Job summary

Atlantic Community Bankers Bank (ACBB) is seeking a Client Care Associate to provide timely, accurate, and professional support to clients. You will manage client requests from start to finish, research and resolve service issues, collaborate with teams, and help ensure responsive service.

The role emphasizes client communication, case management, vault cash processing support, and collaboration across departments to enhance the client experience.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Experience in banking or financial services; client service background.
• Strong client service, clear communication, professional conduct.
• Excellent organization and attention to detail; handle multiple requests.
• Able to collaborate with internal teams and own requests through resolution.
• Comfortable learning multiple systems and platforms.

Responsibilities

• Serve as a responsive contact for client service requests, questions, and issues.
• Document, categorize, and route client requests to the appropriate internal resources.
• Manage assigned cases from initial request through resolution, providing timely follow-up.
• Maintain accurate records of client interactions, research, actions, and resolutions.
• Collaborate with Deposit Operations, Client Relationship Advisors, and other teams to support client needs and timely resolution.

Skills

Client service

Communication

Problem-solving

Research skills

Organization

Collaboration

Education

High school diploma or equivalent

Associate degree in Business, Finance, or related field

Job description

Atlantic Community Bankers Bank (ACBB) is seeking a Client Care Associate to provide timely, accurate, and professional support to clients. You will manage client requests from start to finish, research and resolve service issues, collaborate with teams, and help ensure responsive service.

The role emphasizes client communication, case management, vault cash processing support, and collaboration across departments to enhance the client experience.