Banking Client Care Specialist

Atlantic Community Bankers Bank (ACBB); Glastonbury (CT); Hybrid; USD 46,000 - 49,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation

Medical, dental, vision coverage

401(k) with employer matching

Job summary

Atlantic Community Bankers Bank (ACBB) is seeking a Client Care Associate responsible for managing client requests from start to finish and resolving service issues with professional, timely support.

You will collaborate across teams, maintain records, and perform proactive outreach to strengthen client relationships while navigating multiple systems to ensure accurate service delivery.

Qualifications

• High school diploma or equivalent required.
• Strong client service skills with the ability to communicate clearly and professionally.
• Strong problem-solving and research skills to resolve client service issues.
• Excellent organization and attention to detail; able to manage multiple requests.
• Ability to collaborate with internal teams to resolve requests.
• Comfortable learning and working within multiple systems and technology platforms.

Responsibilities

• Serve as a responsive point of contact for client service requests, questions, and issues.
• Document, categorize, and route client requests to the appropriate internal resources.
• Manage assigned cases from initial request through resolution with timely follow-up.
• Maintain accurate records of client interactions, research, actions, and resolutions.
• Conduct proactive client outreach to support service needs and deepen relationships.
• Process vault cash deposits, orders, and adjustments accurately and within deadlines.
• Research and resolve vault cash discrepancies using records and supporting documentation.
• Escalate exceptions and risks when needed.
• Collaborate with Deposit Operations and other teams to support client needs and timely resolution.

Skills

Client service

Problem solving

Communication

Organization

Collaboration

Technical systems

Education

High school diploma or equivalent

Associate degree in Business/Finance or related field (preferred)

Job description

Atlantic Community Bankers Bank (ACBB) is seeking a Client Care Associate responsible for managing client requests from start to finish and resolving service issues with professional, timely support.

You will collaborate across teams, maintain records, and perform proactive outreach to strengthen client relationships while navigating multiple systems to ensure accurate service delivery.