Hybrid Client Account Services Specialist

Delta Dental of California; Alpharetta (GA); Hybride; USD 34 000 - 69 000; Plein temps

Avantages offerts par ce poste

Competitive base pay

401(k) with generous matching

Medical & pharmacy benefits

100% employer-paid dental and vision

Paid holidays + birthday leave

Tuition reimbursement

Career development

Adoption assistance

Volunteer opportunities

Employee discount program

Résumé du poste

Delta Dental of California is seeking an Associate Account Services Coordinator to support the Account Services team with administrative, operational, and customer service tasks. You will process changes, summarize benefits, and ensure accurate account data while delivering excellent service.

You will collaborate with coordinators and managers, resolve inquiries, and help prepare presentations and reports. This hybrid role requires attention to detail and teamwork across departments.

Qualifications

• High school diploma or GED required.
• 3-5 years in sales support, account management, or customer service.
• Healthcare or dental insurance industry experience.
• Familiarity with Delta Dental products, SPDs, and CDT codes.
• Experience supporting sales teams or account management.
• Experience using AI-powered tools to improve productivity.

Responsabilités

• Process administrative and non-rated changes to existing customer accounts with accuracy and timeliness.
• Build knowledge of Delta Dental products, plan designs, and benefit structures to assist requests.
• Collaborate with Account Services Coordinators, Account Managers, and cross-functional teams to gather information.
• Research and resolve customer inquiries using internal systems and workflows.
• Communicate resolutions clearly and professionally to customers.
• Assist with data gathering for customer presentations and reports.
• Support open enrollment meetings, including virtual or on-site presentations.
• Maintain accurate account information in systems following procedures.
• Identify opportunities to improve processes and efficiency.
• Participate in special projects as assigned.

Connaissances

Customer service

Communication

Organizational skills

Attention to detail

Problem solving

Team collaboration

MS Office

AI tools familiarity

Formation

High school diploma or GED

Outils

Microsoft Copilot

ChatGPT

Claude

Description du poste

Delta Dental of California is seeking an Associate Account Services Coordinator to support the Account Services team with administrative, operational, and customer service tasks. You will process changes, summarize benefits, and ensure accurate account data while delivering excellent service.

You will collaborate with coordinators and managers, resolve inquiries, and help prepare presentations and reports. This hybrid role requires attention to detail and teamwork across departments.