Hybrid Account Services Coordinator | Client Support

Delta Dental of California; Camp Hill (Cumberland County); Hybrid; USD 34,000 - 69,000; Full time

Job summary

Delta Dental of California is seeking an Associate Account Services Coordinator to support the Account Services team with administrative, operational, and customer service tasks. You will handle account changes, verify plan details, and ensure accurate information across systems, while collaborating with cross-functional teams to deliver exceptional service.

The role requires 3–5 years in related fields, healthcare experience, and proficiency with AI tools and MS Office.

Qualifications

• High school diploma or GED required.
• 3–5 years of related experience in sales support, account management, customer service, or administrative/client support.
• Experience in healthcare, health insurance, dental insurance, or a related industry.
• Familiarity with Delta Dental products and services, dental benefit plans, or competitor offerings.
• Knowledge of service guarantees, SPDs, and contractual language.
• Familiarity with CDT codes and dental terminology.
• Previous experience supporting sales teams or account management functions.
• Experience using AI-powered tools such as Microsoft Copilot, ChatGPT, Claude, or similar technologies to support productivity and workflow efficiency.

Responsibilities

• Process administrative and non-rated changes to existing customer accounts, including contact updates and benefit summaries.
• Develop knowledge of Delta Dental products, plan designs, benefit structures, and system configurations.
• Partner with teams to gather information, resolve inquiries, and support customer needs.
• Research, investigate, and resolve inquiries using internal systems and workflows.
• Communicate information and resolutions clearly to internal and external customers.
• Assist with data gathering for customer presentations, reports, and account management activities.
• Support open enrollment meetings, including presentations delivered virtually or at customer locations.
• Maintain accurate customer account information in systems per procedures.
• Identify opportunities to improve administrative processes and efficiency.
• Participate in special projects and perform additional duties as assigned.

Skills

Customer service

Communication

Organization

Attention to detail

Problem solving

Team collaboration

MS Office

AI tools familiarity

Education

High school diploma or GED

Tools

Microsoft Copilot

ChatGPT

Claude

Job description

Delta Dental of California is seeking an Associate Account Services Coordinator to support the Account Services team with administrative, operational, and customer service tasks. You will handle account changes, verify plan details, and ensure accurate information across systems, while collaborating with cross-functional teams to deliver exceptional service.

The role requires 3–5 years in related fields, healthcare experience, and proficiency with AI tools and MS Office.