Hybrid: Account Services Associate — Client Support & Admin

Delta Dental; Camp Hill (Cumberland County); Híbrido; USD 34.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base pay and incentives

401(k) with matching Contributions

Medical & pharmacy benefits

Dental and vision benefits

Descripción de la vacante

Delta Dental is seeking an Associate Account Services Coordinator to support the Account Services team with administrative, operational, and customer service tasks. The role involves handling account changes, benefit summaries, and data accuracy to ensure a top-tier client experience.

Hybrid role reporting to Alpharetta, GA or Camp Hill, PA offices. Requires 3–5 years in related roles and familiarity with dental insurance products and SPDs.

Formación

• 3–5 years of related experience in sales support, account management, customer service, or administrative/client support.
• Experience providing direct or indirect support to internal and external customers.
• Experience in healthcare, health insurance, dental insurance, or a related industry.
• Familiarity with Delta Dental products and services, dental benefit plans, or competitor offerings.
• Knowledge of service guarantees, SPDs, and contractual language.
• Familiarity with CDT codes and dental terminology.
• Previous experience supporting sales teams or account management functions.
• Experience using AI-powered tools such as Copilot, ChatGPT, Claude, or similar tools.

Responsabilidades

• Process administrative and non-rated changes to existing accounts with accuracy.
• Develop knowledge of Delta Dental products, plan designs, and benefit structures.
• Collaborate with Account Services and cross-functional teams to gather information and resolve inquiries.
• Investigate and resolve customer inquiries using internal systems and workflows.
• Communicate resolutions clearly to internal and external customers.
• Assist in data gathering for presentations, reports, and account activities.
• Support open enrollment meetings, including virtual or on-site presentations.
• Maintain accurate account information in systems per procedures.
• Identify opportunities to improve administrative processes.
• Participate in special projects and additional duties as assigned.

Conocimientos

Customer service

Communication

Time management

Attention to detail

Problem solving

Team collaboration

MS Office

AI tools (Copilot/ChatGPT)

Educación

High school diploma or GED

Herramientas

Microsoft Office Suite

Descripción del empleo

Delta Dental is seeking an Associate Account Services Coordinator to support the Account Services team with administrative, operational, and customer service tasks. The role involves handling account changes, benefit summaries, and data accuracy to ensure a top-tier client experience.

Hybrid role reporting to Alpharetta, GA or Camp Hill, PA offices. Requires 3–5 years in related roles and familiarity with dental insurance products and SPDs.