Account Services Coordinator: Client Support & Operations

Delta Dental; Alpharetta (GA); Híbrido; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

Delta Dental is seeking an Associate Account Services Coordinator in a hybrid role based in Alpharetta, GA (or Camp Hill, PA). You will support the Account Services team with administrative duties, benefit summaries, and account updates, ensuring accuracy and a superior client experience.

You will work closely with Account Services Coordinators and Managers, handling inquiries, data gathering, and open enrollment activities while maintaining data integrity across systems.

Formación

• High school diploma or GED required.
• 3–5 years of related experience in sales support, account management, customer service, or administrative/client support.
• Experience in healthcare, health insurance, dental insurance, or related industry.
• Familiarity with Delta Dental products, dental benefit plans, or competitors.
• Knowledge of SPD terms and contractual language.

Responsabilidades

• Process administrative and non-rated changes to existing customer accounts with accuracy and timeliness.
• Develop knowledge of Delta Dental products, plan designs, and system configurations.
• Collaborate with coordinators, managers, and cross-functional teams to resolve inquiries.
• Investigate and resolve inquiries using internal systems and workflows.
• Communicate resolutions clearly to internal and external customers.
• Assist with data gathering for presentations, reports, and account activities.
• Support open enrollment meetings, including virtual or on-site presentations as needed.
• Maintain accurate account information and documentation per procedures.
• Identify process improvements to enhance efficiency and customer experience.
• Participate in special projects as assigned.

Conocimientos

Customer service

Communication

Organizational skills

Multitasking

Microsoft Office

AI productivity tools

Team collaboration

Problem solving

Educación

High school diploma

Herramientas

Microsoft Copilot

ChatGPT

Claude

Descripción del empleo

Delta Dental is seeking an Associate Account Services Coordinator in a hybrid role based in Alpharetta, GA (or Camp Hill, PA). You will support the Account Services team with administrative duties, benefit summaries, and account updates, ensuring accuracy and a superior client experience.

You will work closely with Account Services Coordinators and Managers, handling inquiries, data gathering, and open enrollment activities while maintaining data integrity across systems.