Hybrid Claims Support Specialist — Growth & Service

Michigan Millers Mutual Insurance Company; Lansing (MI); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical insurance options

HSA & FSA

401(k) with company match

Paid time off

Paid parental leave

Bonus opportunities

Tuition assistance

Wellness program

Job summary

Michigan Millers Mutual Insurance Company, an affiliate of Western National Mutual Insurance, is a mutual insurer with over 140 years of experience delivering property-and-casualty coverage across the United States. The organization emphasizes growth with a people-first culture and delivering exceptional customer service.

They are seeking a Claims Support Specialist to provide administrative and clerical support to the claims team, maintain records, assist with daily operations, and deliver

Qualifications

• High school diploma required.
• Strong verbal and written communication skills.
• Demonstrated attention to detail and accuracy.
• Ability to follow established processes and procedures.
• Strong time management and organizational skills with the ability to meet deadlines.
• Proficiency with core systems, office equipment, computer applications, and software packages.

Responsibilities

• Provides admin and clerical support to the claims team.
• Maintains accurate and up-to-date records in designated systems.
• Updates routine reports and reviews information for accuracy and completeness.
• Responds to incoming department calls and directs inquiries to appropriate team members.
• Communicates with internal departments and team members to exchange information and support claims-related activities.
• Follows established procedures to complete routine tasks accurately and efficiently.
• Researches information and seeks answers using established resources and processes.
• Escalates more complex issues for additional guidance.
• Demonstrates attention to detail while managing daily responsibilities and meeting deadlines.
• Provides backup front desk receptionist support as needed.
• Performs special projects and other duties as assigned.

Skills

Verbal communication

Written communication

Attention to detail

Time management

Organizational skills

Core systems proficiency

Education

High school diploma

Job description

Michigan Millers Mutual Insurance Company, an affiliate of Western National Mutual Insurance, is a mutual insurer with over 140 years of experience delivering property-and-casualty coverage across the United States. The organization emphasizes growth with a people-first culture and delivering exceptional customer service.

They are seeking a Claims Support Specialist to provide administrative and clerical support to the claims team, maintain records, assist with daily operations, and deliver