Hybrid Claims Support Specialist

Insurance Information Institute, Inc.; Chapel Hill (NC); Hybrid; USD 50,000 - 52,000; Full time

Job summary

IFG Companies is seeking a Claims Assistant to support the claims department in a hybrid office setting. The role involves data entry, document management, and customer service to ensure timely claim handling and fairness for policyholders.

You will assist with mail processing, file requests, and updates on claim statuses, while maintaining accurate records and supporting the claim team in daily tasks and special projects.

Qualifications

• A bachelor's degree in insurance or related field is required.
• Experience supporting a team administratively in an office setting is required.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Receiving and processing electronic letters.
• Reviewing and routing mail by claim number and adjuster in the internal claims system.
• Answering calls and responding to routine inquiries from agents, policyholders, and claimants.

Skills

Analytical skills

Multitasking

Detail oriented

Communication skills

Team collaboration

Time management

Education

Bachelor's degree in insurance or related field

Experience in office setting supporting a team administratively

Bilingual in English and Spanish

Tools

Microsoft Excel

Microsoft Word

Internal claim system

Job description

IFG Companies is seeking a Claims Assistant to support the claims department in a hybrid office setting. The role involves data entry, document management, and customer service to ensure timely claim handling and fairness for policyholders.

You will assist with mail processing, file requests, and updates on claim statuses, while maintaining accurate records and supporting the claim team in daily tasks and special projects.