Hybrid Claims Operations Coordinator

IFG Companies; Chapel Hill (NC); Hybrid; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Flexible spending account

Short-term disability

Long-term disability

Life insurance

Paid parental leave

Vacation

Paid time off

Job summary

IFG Companies’ Claims Assistant role supports the claims team with data entry, document management, and customer service. The hybrid position involves assisting with mail routing, file requests, and updates to policyholders while collaborating with underwriters and adjusters.

Responsibilities include processing mail, maintaining the claims system, and supporting special projects. A bachelor’s in insurance or related field is required, with prior admin experience preferred and bilingual

Qualifications

• Bachelor's degree in insurance or related field required.
• Experience supporting a team administratively in an office setting.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Receiving and processing electronic letters.
• Reviewing and handling mail by claim number and adjuster, routing and logging.
• Answering calls and routine inquiries from agents, policyholders, and claimants.
• Maintaining claims system vendors, including payments and data entry.
• Assisting with policy and underwriting file requests.
• Communicating with underwriting on claim status as needed.
• Requesting files from archives and third-party vendors.
• Training in new loss set up processes.
• Gathering information and maintaining spreadsheets for special projects.
• Providing backup to other claim administrative staff and associates.

Skills

Analytical skills

Excel

Word

Internal claims system

Multitasking

Detail oriented

Communication skills

Independent worker

Education

Bachelor's degree in insurance or related field

Tools

Internal claims system

Job description

IFG Companies’ Claims Assistant role supports the claims team with data entry, document management, and customer service. The hybrid position involves assisting with mail routing, file requests, and updates to policyholders while collaborating with underwriters and adjusters.

Responsibilities include processing mail, maintaining the claims system, and supporting special projects. A bachelor’s in insurance or related field is required, with prior admin experience preferred and bilingual