Auto Claims Specialist - Customer Care & Resolution

GEICO; Melville (NY); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid Time Off

401(k) with company match

Tuition assistance

Job summary

GEICO is hiring a Claims Service Specialist in Melville, NY. This in-office role focuses on guiding policyholders through their coverage and the steps needed to get back on the road, with empathy and clear communication. Training is provided, followed by a mix of on-site work and potential off-site opportunities.

The role emphasizes customer interaction, problem resolution, and accurate documentation to drive satisfaction. Availability for evenings, weekends, and holidays is required.

Qualifications

• High School Diploma or GED required; College degree preferred.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Experience in high-volume call centers with KPIs and measurable goals.

Responsibilities

• Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and guide customers through next steps to return to the road.
• Resolve customer concerns to ensure a positive experience and satisfaction.
• Document interactions and maintain accurate claim files across systems.

Job description

GEICO is hiring a Claims Service Specialist in Melville, NY. This in-office role focuses on guiding policyholders through their coverage and the steps needed to get back on the road, with empathy and clear communication. Training is provided, followed by a mix of on-site work and potential off-site opportunities.

The role emphasizes customer interaction, problem resolution, and accurate documentation to drive satisfaction. Availability for evenings, weekends, and holidays is required.