Hybrid Claims Service Specialist | Client Impact & Growth

International Association of Insurance Professionals (IAIP); Springfield, Northern (IL, KY); Hybrid; USD 39,000 - 73,000; Full time

Benefits offered by this job

Health and welfare benefits

Hybrid work option

20 paid days off

Job summary

Marsh McLennan Agency Midwest is seeking a Claims Service Representative for the Business Insurance Claims team. You will handle claim information processing, guide clients through reporting procedures, and ensure smooth progression of claims from start to finish.

You will support our Claims Consultants by providing timely status updates, preparing reports, and helping resolve client questions with meticulous attention to detail and strong communication skills.

Qualifications

• 1+ years of experience processing and managing insurance claims with accuracy.
• Strong communication skills to guide clients and collaborate with internal teams.
• Ability to maintain detailed and organized claim documentation.
• Proficiency with software systems, including Excel.
• Ability to prioritize workload and manage multiple tasks efficiently.
• Commitment to timeliness and quality in client service and data integrity.

Responsibilities

• Handle claim information processing and guide clients through reporting procedures.
• Keep claims moving from start to finish and provide timely updates to clients.
• Support Claims Consultants by preparing reports and resolving client questions.

Skills

Claims processing

Communication

Documentation

Excel

Multitasking

Data integrity

Education

BA/BS in Business or Insurance

Tools

Microsoft Office

Claims software

Job description

Marsh McLennan Agency Midwest is seeking a Claims Service Representative for the Business Insurance Claims team. You will handle claim information processing, guide clients through reporting procedures, and ensure smooth progression of claims from start to finish.

You will support our Claims Consultants by providing timely status updates, preparing reports, and helping resolve client questions with meticulous attention to detail and strong communication skills.